Training

Active Shooter Incidents for Public Safety Communications Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many […]

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on […]

Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so […]

Bullying is prevalent in the workplace, and America’s 9-1-1 communication centers are no exception. The number of U.S. workers affected by bullying is a staggering 65.6 million. These behaviors can […]

Communications Center Supervisor (CCS) 3 Day Class The APCO Institute Communications Center Supervisor Course is designed for prospective, newly appointed or experienced communications supervisors who want to enhance their supervisory […]

“A Victim’s Plea; Meeting Expectations” (8-Hour) In this full-day course, students are exposed to a riveting, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped, […]

“A Victim’s Plea; Meeting Expectations” (8-Hour) In this full-day course, students are exposed to a riveting, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped, […]

“Best Practices of a Successful CTO: Training the Adult Learner” (8-Hour) During the 8-hour training session, we will revisit and refresh the minds of your CTOs.  As the greatest initial […]

In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This […]

There’s a well-known Chinese proverb that says, “Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a […]

Some people seem to have everything they want in life while others yearn for more. What do successful people know and practice that others don’t? This course is about much […]

NEW This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. […]

9-1-1 Center Supervisor Program (3-day Course) NENA Learn and practice the art of supervision by utilizing a team-based, performance-centric approach that delivers immediate positive results. New supervisors will gain the […]

From college campuses to workplace violence and mall shootings, active shooters are a unique challenge for law enforcement agencies – and not just for the officers who respond to the […]

Fear and resistance are the biggest obstacles in our way, obstacles we don’t talk about nearly enough. We avoid promotion because we’re afraid of rejection. We don’t speak up because […]

Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]

PowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents.  Public Safety Telecommunicators will learn what questions to ask and […]

When you spend most of your waking hours at the comm center, you want your effort to mean something more than just the work you’re doing today. You want it […]

Description: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious […]