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Communications Center Supervisor (APCO)

April 18, 2018 @ 3:30 am - April 20, 2018 @ 12:00 pm

Communications Center Supervisor (CCS)

3 Day Class

The APCO Institute Communications Center Supervisor Course is designed for prospective, newly appointed or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Recommended for current communications center supervisor or those seeking supervisory positions.

TOPICS INCLUDE:

  • The Telecommunications Supervisor Role
  • Liability Issues for Supervisors
  • Policies, Procedures and Directives
  • Communication Skills
  • Self-assessment
  • Employee Evaluation and Motivation

Class lecture is supplemented with practical exercises that help students apply the lessons to their own agency policies and procedures. Students learn supervisory topics and how to work together in groups and cooperate to attain common goals.

Details

Start:
April 18, 2018 @ 3:30 am
End:
April 20, 2018 @ 12:00 pm
Event Category:

Organizer

Sue Robinson
Email
srobbins@shelbycounty911.org

Venue

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108
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