Domestic Violence Intervention (Powerphone)
September 13 @ 8:30 am - 4:30 pm
PowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents. Public Safety Telecommunicators will learn what questions to ask and what instructions to give when faced with different types of domestic violence 911 calls. Dispatchers will also benefit from an in-depth look at courtroom testimony and how it impacts you as the first person to respond to a domestic violence call for help.
The Domestic Violence Intervention training covers a wide variety of scenarios occurring in every community including the handling of language barriers and cultural or religious differences. Course content includes sections on protecting children through emergency call handling and dealing with legal issues such as restraining orders, you’ll gain the confidence and skills you need to protect victims and responding officers.
Topics: Role-playing exercises, Essentials of courtroom testimony ,Defense tactics to discredit witnesses, Public opinions of domestic violence, Definition of domestic violence, Characteristics of battered victims, Abusive relationships, Cultural/religious differences, Language barriers, Stalking, Cycle of violence, Restraining orders, Children and domestic violence, Legal issues, Abandoned calls.