Time Management (Dr. Joe Serio)
Some people seem to have everything they want in life while others yearn for more. What do successful people know and practice that others don’t? This course is about much […]
17 events found.
Training
Events
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Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN
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9-1-1: Hacked, Attacked And Where’s That
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TNNEW This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. […]
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9-1-1 Center Supervisor (3-day Course)
Memphis Police 79 Flicker St, Memphis, TN, United States9-1-1 Center Supervisor Program (3-day Course) NENA Learn and practice the art of supervision by utilizing a team-based, performance-centric approach that delivers immediate positive results. New supervisors will gain the […]
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**CLASS IS FULL** Active Shooter Response (Powerphone)
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TNFrom college campuses to workplace violence and mall shootings, active shooters are a unique challenge for law enforcement agencies – and not just for the officers who respond to the […]
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**CLASS IS FULL** Fear and Resistance: Managing the Biggest Factors Holding You Back (The 360 Dispatcher)
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TNFear and resistance are the biggest obstacles in our way, obstacles we don’t talk about nearly enough. We avoid promotion because we’re afraid of rejection. We don’t speak up because […]
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911 Least Wanted (Public safety Group) **FULL**
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TNAn interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. We cover the chronic complainer, the terrible trainer, and the big bad […]
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Crisis Intervention (Public safety Group) **FULL**
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TNCommunications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]
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*CLASS IS FULL* Domestic Violence Intervention (Powerphone)
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TNPowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents. Public Safety Telecommunicators will learn what questions to ask and […]
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Leadership and Your Legacy (The 360 Dispatcher)
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TNWhen you spend most of your waking hours at the comm center, you want your effort to mean something more than just the work you’re doing today. You want it […]
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The Caregiver’s Compass: Navigating Critical Incident Stress, Trauma and Burnout
Memphis Police 79 Flicker St, Memphis, TN, United StatesDescription: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious […]
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The Caregiver’s Compass: Navigating Critical Incident Stress, Trauma and Burnout
Memphis Police 79 Flicker St, Memphis, TN, United StatesDescription: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious […]
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Positive Interaction With Difficult People
Memphis Police 79 Flicker St, Memphis, TN, United StatesDescription: You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools […]
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Positive Interaction With Difficult People
Memphis Police 79 Flicker St, Memphis, TN, United StatesDescription: You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools […]
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Communicating Discipline: The Critical Exchange
Memphis Police 79 Flicker St, Memphis, TN, United StatesDescription: Research definitively shows that 911 employees’ work identities are formed during communication with their supervisors. Communication during disciplinary action is particularly crucial to employee job satisfaction. For some supervisors, […]
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Sustaining a Customer Service Culture
Bartlett Police 3736 Appling Rd, Bartlett, TN, United StatesDescription: The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when […]
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Sustaining a Customer Service Culture
Bartlett Police 3736 Appling Rd, Bartlett, TN, United StatesDescription: The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when […]
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Quality Assurance: Achieving QA/QI in the PSAP
Bartlett Police 3736 Appling Rd, Bartlett, TN, United StatesCourse Discription: The duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry, as […]