Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]
PowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents. Public Safety Telecommunicators will learn what questions to ask and […]
When you spend most of your waking hours at the comm center, you want your effort to mean something more than just the work you’re doing today. You want it […]
Description: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious […]
Description: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious […]
Description: You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools […]
Description: You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools […]
Description: Research definitively shows that 911 employees’ work identities are formed during communication with their supervisors. Communication during disciplinary action is particularly crucial to employee job satisfaction. For some supervisors, […]
Description: The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when […]
Description: The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when […]
Course Discription: The duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry, as […]