Crisis Intervention (Public safety Group) **FULL**
Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]
11 events found.
Training
Events
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Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN
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*CLASS IS FULL* Domestic Violence Intervention (Powerphone)
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TNPowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents. Public Safety Telecommunicators will learn what questions to ask and […]
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Leadership and Your Legacy (The 360 Dispatcher)
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TNWhen you spend most of your waking hours at the comm center, you want your effort to mean something more than just the work you’re doing today. You want it […]
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The Caregiver’s Compass: Navigating Critical Incident Stress, Trauma and Burnout
Memphis Police 79 Flicker St, Memphis, TN, United StatesDescription: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious […]
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The Caregiver’s Compass: Navigating Critical Incident Stress, Trauma and Burnout
Memphis Police 79 Flicker St, Memphis, TN, United StatesDescription: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious […]
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Positive Interaction With Difficult People
Memphis Police 79 Flicker St, Memphis, TN, United StatesDescription: You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools […]
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Positive Interaction With Difficult People
Memphis Police 79 Flicker St, Memphis, TN, United StatesDescription: You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools […]
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Communicating Discipline: The Critical Exchange
Memphis Police 79 Flicker St, Memphis, TN, United StatesDescription: Research definitively shows that 911 employees’ work identities are formed during communication with their supervisors. Communication during disciplinary action is particularly crucial to employee job satisfaction. For some supervisors, […]
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Sustaining a Customer Service Culture
Bartlett Police 3736 Appling Rd, Bartlett, TN, United StatesDescription: The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when […]
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Sustaining a Customer Service Culture
Bartlett Police 3736 Appling Rd, Bartlett, TN, United StatesDescription: The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when […]
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Quality Assurance: Achieving QA/QI in the PSAP
Bartlett Police 3736 Appling Rd, Bartlett, TN, United StatesCourse Discription: The duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry, as […]