Hostage Negotiation The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that […]
Active Shooter Incidents for Public Safety Communications Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many […]
Whether “tweeting” weather alerts, “posting” community notifications, or “sharing” hero moments…managing the entirety of staff social communications and media can seem a lot like trying to corral bees back into […]
Communications with Purpose (Moetivations) This course focuses on professional and personal development in PSAPs & Comm Centers, leadership by example, antibullying, health & wellness for dispatchers & telecommunicators, morale boosters, […]
Communications Center Supervisor (CCS) 3 Day Class The APCO Institute Communications Center Supervisor Course is designed for prospective, newly appointed or experienced communications supervisors who want to enhance their supervisory […]
Active Shooter Incidents for Public Safety Communications Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many […]
In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on […]
Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so […]
Bullying is prevalent in the workplace, and America’s 9-1-1 communication centers are no exception. The number of U.S. workers affected by bullying is a staggering 65.6 million. These behaviors can […]
Communications Center Supervisor (CCS) 3 Day Class The APCO Institute Communications Center Supervisor Course is designed for prospective, newly appointed or experienced communications supervisors who want to enhance their supervisory […]
“A Victim’s Plea; Meeting Expectations” (8-Hour) In this full-day course, students are exposed to a riveting, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped, […]
“A Victim’s Plea; Meeting Expectations” (8-Hour) In this full-day course, students are exposed to a riveting, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped, […]
“Best Practices of a Successful CTO: Training the Adult Learner” (8-Hour) During the 8-hour training session, we will revisit and refresh the minds of your CTOs. As the greatest initial […]
In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This […]
There’s a well-known Chinese proverb that says, “Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a […]
Some people seem to have everything they want in life while others yearn for more. What do successful people know and practice that others don’t? This course is about much […]
NEW This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. […]
9-1-1 Center Supervisor Program (3-day Course) NENA Learn and practice the art of supervision by utilizing a team-based, performance-centric approach that delivers immediate positive results. New supervisors will gain the […]
From college campuses to workplace violence and mall shootings, active shooters are a unique challenge for law enforcement agencies – and not just for the officers who respond to the […]
Fear and resistance are the biggest obstacles in our way, obstacles we don’t talk about nearly enough. We avoid promotion because we’re afraid of rejection. We don’t speak up because […]