When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need. Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]
In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]
In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]
In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]
Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact […]
Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact […]
PUBLIC MEETING NOTICE The Shelby County 9-1-1 District Building Committee will meet Friday, January 27, 2017, at 8:00 a.m. at the District Offices, 3150 Lenox Park, Blvd., Ste. 108, Memphis, Tennessee 38115
Hostage Negotiation The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call.
Active Shooter Incidents for Public Safety Communications Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many issues make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents. These types of incidents historically have […]
Whether “tweeting” weather alerts, “posting” community notifications, or “sharing” hero moments…managing the entirety of staff social communications and media can seem a lot like trying to corral bees back into the nest with your bare hands. IN THIS PROGRAM: Discuss Standards of Conduct Understand Consequences of unmanaged communications Answer tough quest ions: Personal space or […]
Communications with Purpose (Moetivations) This course focuses on professional and personal development in PSAPs & Comm Centers, leadership by example, antibullying, health & wellness for dispatchers & telecommunicators, morale boosters, and goal setting development. We inspire by real world examples, teach character as a daily behavior, and practice practical application of coping skills as well […]