Bullying and Negativity in the Communications Center (APCO)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Bullying and Negativity in the Communications Center (APCO) Copy

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Bullying and Negativity in the Communications Center (APCO)

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Bullying and Negativity in the Communications Center (APCO)

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Crisis Intervention (The Public Safety Group)

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need.  Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]

Crisis Intervention (The Public Safety Group) Copy

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need.  Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]

DE-STRESS AND GET MORE ‘ME’ TIME

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]

DE-STRESS AND GET MORE ‘ME’ TIME

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]

DE-STRESS AND GET MORE ‘ME’ TIME Copy

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]

POSITIVE INTERACTION WITH DIFFICULT PEOPLE (HEALTHY DISPATCHER)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact […]

POSITIVE INTERACTION WITH DIFFICULT PEOPLE (HEALTHY DISPATCHER)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact […]

Building Committee Meeting

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

PUBLIC MEETING NOTICE The Shelby County 9-1-1 District Building Committee will meet Friday, January 27, 2017, at 8:00 a.m. at the District Offices, 3150 Lenox Park, Blvd., Ste. 108, Memphis, Tennessee 38115

Board Meeting

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Board Meeting

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Hostage Negotiations (The Public Safety Group)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Hostage Negotiation The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call.