Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need.  Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need.  Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]

Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact […]

Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact […]