Description: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious […]

Description: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious […]

Description: You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools […]

Description: You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools […]

Description: Research definitively shows that 911 employees’ work identities are formed during communication with their supervisors. Communication during disciplinary action is particularly crucial to employee job satisfaction. For some supervisors, […]

Description: The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when […]

Description: The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when […]