Training

  1. Events
  2. Training

Events Search and Views Navigation

Event Views Navigation

Today

REWIND

This course will provide public safety personnel with a clear focus on individualization as it pertains to the overall status of “self.” Telecommunication professionals often become disillusioned and lose focus on their obligations. Most importantly, some individuals have a tendency to contaminate co-workers within the work environment, which proliferates back to those closest to them. This course serves to help change behavior before it’s too late for the individual worker and/or agency.

Denise Amber Lee

DENISE AMBER LEE TRAGEDY

Nathan’s tragedy has changed the emergency communications’ profession, not just in Florida, but in many places across the country. Thank you for not succumbing to hatred and anger. Through your personal strength and willingness to share your family’s story, you have shown us in 9-1-1 that there is work to be done so that no other family must bear the loss that yours has.

Denise Amber Lee

DENISE AMBER LEE TRAGEDY

Nathan’s tragedy has changed the emergency communications’ profession, not just in Florida, but in many places across the country. Thank you for not succumbing to hatred and anger. Through your personal strength and willingness to share your family’s story, you have shown us in 9-1-1 that there is work to be done so that no other family must bear the loss that yours has.

Bullying and Negativity in the Communications Center (APCO)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Bullying and Negativity in the Communications Center (APCO) Copy

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Bullying and Negativity in the Communications Center (APCO)

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Bullying and Negativity in the Communications Center (APCO)

Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give […]

Crisis Intervention (The Public Safety Group)

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need.  Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]

Crisis Intervention (The Public Safety Group) Copy

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need.  Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior […]

DE-STRESS AND GET MORE ‘ME’ TIME

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]

DE-STRESS AND GET MORE ‘ME’ TIME

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]

DE-STRESS AND GET MORE ‘ME’ TIME Copy

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills […]

POSITIVE INTERACTION WITH DIFFICULT PEOPLE (HEALTHY DISPATCHER)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact […]

POSITIVE INTERACTION WITH DIFFICULT PEOPLE (HEALTHY DISPATCHER)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact […]

Hostage Negotiations (The Public Safety Group)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Hostage Negotiation The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call.

Active Shooter (PowerPhone)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Active Shooter Incidents for Public Safety Communications Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many issues make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents. These types of incidents historically have […]

SOCIAL COMMUNICATIONS & CHANGE MANAGEMENT (Moetivations)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Whether “tweeting” weather alerts, “posting” community notifications, or “sharing” hero moments…managing the entirety of staff social communications and media can seem a lot like trying to corral bees back into the nest with your bare hands. IN THIS PROGRAM: Discuss Standards of Conduct Understand Consequences of unmanaged communications Answer tough quest ions: Personal space or […]

Communications with a Purpose – CLASS FULL

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Communications with Purpose (Moetivations)    This course focuses on professional and personal development in PSAPs & Comm Centers, leadership by example, antibullying, health & wellness for dispatchers & telecommunicators, morale boosters, and goal setting development. We inspire by real world examples, teach character as a daily behavior, and practice practical application of coping skills as well […]

Communications Center Supervisor (APCO)

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN

Communications Center Supervisor (CCS) 3 Day Class The APCO Institute Communications Center Supervisor Course is designed for prospective, newly appointed or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Recommended for current communications center supervisor or those seeking supervisory positions. TOPICS INCLUDE: The Telecommunications Supervisor Role Liability Issues for Supervisors Policies, […]