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SOCIAL COMMUNICATIONS & CHANGE MANAGEMENT (Moetivations)
May 24, 2017 @ 3:30 am - 11:30 am
Whether “tweeting” weather alerts, “posting” community notifications, or
“sharing” hero moments…managing the entirety of staff social communications
and media can seem a lot like trying to corral bees back into the nest with your
bare hands.
IN THIS PROGRAM:
- Discuss Standards of Conduct
- Understand Consequences of unmanaged communications
- Answer tough quest ions: Personal space or Professional space?
- Do you practice agency reputation management?
- What pictures would the media download from staff postings?
- Are you raining all levels of your organization about creating boundaries and the role of trusted resource?
- Match your words with your values, character and purpose.
In a world where technology, staffing and community are ever-changing, your managers must learn more than just
processes, policies & tactical components… they need to learn about people.
- Master the human side of PSAP changes.
- Inspire, improve and align your shifts & team leaders.
- Learn how to encourage & coach supervisors & teams through difficult emotions
- Train encouragement, consequences, acceptance and goal oriented communications.
LET US HELP YOUR TELECOMMUNICATORS:
- Establish pros and cons and define benefits to 911 processes
- Work from the top down, from the bottom up; developing people at all levels
- Create visions around goals and changes
- Drive accountability
- Communicate frequently and consistently