Sustaining a Customer Service Culture

Bartlett Police 3736 Appling Rd, Bartlett, TN, United States

Description: The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when working with the public as well as fellow team members. When we see that the people we work with, both inside the center and in […]

Sustaining a Customer Service Culture

Bartlett Police 3736 Appling Rd, Bartlett, TN, United States

Description: The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when working with the public as well as fellow team members. When we see that the people we work with, both inside the center and in […]

Quality Assurance: Achieving QA/QI in the PSAP

Bartlett Police 3736 Appling Rd, Bartlett, TN, United States

Course Discription: The duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry, as a whole, is challenged by the type and nature of the calls received. Factors that affect the quality of service received are the heavy workload, […]