REWIND

PowerPhone’s Rewind course has been developed to prevent or relieve many of the emotional pitfalls that filter into the Communications Center. When problems are evident, it may lead to employee regression, frustration, and sometimes depression. Left unattended, these factors impact performance and wholesome human relations. The course is formatted by the instructor, who felt the burden of many mistakes and blamed the system. Taking into account the “blame game,” he lost much of his ambition for taking on responsibility.

This course will provide public safety personnel with a clear focus on individualization as it pertains to the overall status of “self.” Telecommunication professionals often become disillusioned and lose focus on their obligations. Most importantly, some individuals have a tendency to contaminate co-workers within the work environment, which proliferates back to those closest to them. This course serves to help change behavior before it’s too late for the individual worker and/or agency.