Sustaining a Customer Service Culture

Description:
The term “customer service” doesn’t always seem to apply to public safety. The best communications
centers, however, strive every day to establish a culture of excellent customer service, when working
with the public as well as fellow team members. When we see that the people we work with, both
inside the center and in the field, are all receiving some level of customer service from us, things
change for the better. In this training class, participants are offered clear illustrations of excellent
customer service in public safety, and the are given tools to create a culture that values customer
service in every interaction.
Learning Objectives:
• Provide excellent customer service in difficult situations
• Think outside the box while assisting citizens and coworkers in need
• Skillfully deal with difficult callers
• Communicate effectively when tension is high