Positive Interaction With Difficult People

Description:
You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response at the right time and in the right way. This class provides powerful insight and easy-to-use strategies for dealing with difficult people without losing your mind.