Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace, and America’s 9-1-1 communication centers are no exception. The number of U.S. workers affected by bullying is a staggering 65.6 million. These behaviors can not only hurt morale and cause employee health issues, they can also pose a legal liability for employers, especially those located in states that have enacted The Healthy Workplace Bill. This one-day seminar helps participants learn what bullying and negative behaviors look like, and what they can do to prevent and address them.

TOPICS INCLUDE

• Misperceptions that can lead to negativity and bullying

• The definition of workplace bullying

• The correlation between negativity and bullying

• Types of bullies

• Types of negative personalities

• Cyberbullying

• The Healthy Workplace Bill

• Anti-bullying policy and procedure

• Bullying targets in the communications center