SOCIAL COMMUNICATIONS & CHANGE MANAGEMENT (Moetivations)

Whether “tweeting” weather alerts, “posting” community notifications, or

“sharing” hero moments…managing the entirety of staff social communications

and media can seem a lot like trying to corral bees back into the nest with your

bare hands.

IN THIS PROGRAM:

• Discuss Standards of Conduct
• Understand Consequences of unmanaged communications
• Answer tough quest ions: Personal space or Professional space?
• Do you practice agency reputation management?
• What pictures would the media download from staff postings?
• Are you  raining all levels of your organization about creating boundaries and the role of trusted resource?
• Match your words with your values, character and purpose.

In a world where technology, staffing and community are ever-changing, your managers must learn more than just

processes, policies & tactical components… they need to learn about people.

• Master the human side of PSAP changes.
• Inspire, improve and align your shifts & team leaders.
• Learn how to encourage & coach supervisors & teams through difficult emotions
• Train encouragement, consequences, acceptance and goal oriented communications.

LET US HELP YOUR TELECOMMUNICATORS:

• Establish pros and cons and define benefits to 911 processes
• Work from the top down, from the bottom up; developing people at all levels
• Create visions around goals and changes
• Drive accountability
• Communicate frequently and consistently