“Best Practices of a Successful CTO: Training the Adult Learner” (8-Hour) During the 8-hour training session, we will revisit and refresh the minds of your CTOs.  As the greatest initial influence of new telecommunicators and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your […]

In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class will address your role in community-oriented policing, cultural diversity, de-escalation techniques and responder targeting. There is no other class on the market that addresses […]

There’s a well-known Chinese proverb that says, “Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.” This course is about becoming a great leader and creating a positive legacy—one that you’ll live on a daily basis. Along with that comes […]

Some people seem to have everything they want in life while others yearn for more. What do successful people know and practice that others don’t? This course is about much more than just traditional time management and organizational skills—it shows you how time, organization, health, money, weight, and other life and career concerns are connected. […]

NEW This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We will discuss getting back to the basics of identifying ANI/ALI & mapping knowledge and the importance of understanding all of the information displayed. We […]

9-1-1 Center Supervisor Program (3-day Course) NENA Learn and practice the art of supervision by utilizing a team-based, performance-centric approach that delivers immediate positive results. New supervisors will gain the skills they need to succeed in their positions, and experienced supervisors will leave with updated, refreshed skills that further their careers.

From college campuses to workplace violence and mall shootings, active shooters are a unique challenge for law enforcement agencies – and not just for the officers who respond to the scene. In this course, students learn about the mentality and motivations of the active shooter and build a solid knowledge base for handling these incidents.

Fear and resistance are the biggest obstacles in our way, obstacles we don’t talk about nearly enough. We avoid promotion because we’re afraid of rejection. We don’t speak up because we might embarrass ourselves. We gossip, criticize, and blame out of fear that we ourselves won’t be good enough for others. All of this affects […]