Events

Active Shooter Incidents for Public Safety Communications Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many […]

Whether “tweeting” weather alerts, “posting” community notifications, or “sharing” hero moments…managing the entirety of staff social communications and media can seem a lot like trying to corral bees back into […]

Communications with Purpose (Moetivations)    This course focuses on professional and personal development in PSAPs & Comm Centers, leadership by example, antibullying, health & wellness for dispatchers & telecommunicators, morale boosters, […]

Communications Center Supervisor (CCS) 3 Day Class The APCO Institute Communications Center Supervisor Course is designed for prospective, newly appointed or experienced communications supervisors who want to enhance their supervisory […]

Active Shooter Incidents for Public Safety Communications Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many […]

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on […]

Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so […]

Bullying is prevalent in the workplace, and America’s 9-1-1 communication centers are no exception. The number of U.S. workers affected by bullying is a staggering 65.6 million. These behaviors can […]