Hostage Negotiation The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that […]

Active Shooter Incidents for Public Safety Communications Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many […]

Whether “tweeting” weather alerts, “posting” community notifications, or “sharing” hero moments…managing the entirety of staff social communications and media can seem a lot like trying to corral bees back into […]

Communications with Purpose (Moetivations)    This course focuses on professional and personal development in PSAPs & Comm Centers, leadership by example, antibullying, health & wellness for dispatchers & telecommunicators, morale boosters, […]

Communications Center Supervisor (CCS) 3 Day Class The APCO Institute Communications Center Supervisor Course is designed for prospective, newly appointed or experienced communications supervisors who want to enhance their supervisory […]

Active Shooter Incidents for Public Safety Communications Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many […]

In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on […]

Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so […]

Bullying is prevalent in the workplace, and America’s 9-1-1 communication centers are no exception. The number of U.S. workers affected by bullying is a staggering 65.6 million. These behaviors can […]