PowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents.  Public Safety Telecommunicators will learn what questions to ask and what instructions to give when faced with different types of domestic violence 911 calls. Dispatchers will also benefit from an in-depth look at courtroom testimony […]

When you spend most of your waking hours at the comm center, you want your effort to mean something more than just the work you’re doing today. You want it to be meaningful and long-lasting, positively impacting the comm center and community long after you retired. Developing a great leadership style that empowers others is […]