Description: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious trauma, and burnout, gaining valuable insights into their causes and effects. Through interactive sessions and practical exercises, this course provides tools and strategies to build […]

Description: This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious trauma, and burnout, gaining valuable insights into their causes and effects. Through interactive sessions and practical exercises, this course provides tools and strategies to build […]

Description: You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response at the right time and in the right way. […]

Description: You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response at the right time and in the right way. […]

Description: Research definitively shows that 911 employees’ work identities are formed during communication with their supervisors. Communication during disciplinary action is particularly crucial to employee job satisfaction. For some supervisors, communicating messages of disciplinary action or correction to subordinates is a smooth, hassle-free experience from which all parties emerge unscathed. For others, any attempt at […]