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DTSTART;TZID=America/Chicago:20250918T030000
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DTSTAMP:20260418T125647
CREATED:20250326T140937Z
LAST-MODIFIED:20250326T145005Z
UID:2165-1758164400-1758196800@shelbycounty911.org
SUMMARY:Sustaining a Customer Service Culture
DESCRIPTION:Description:\nThe term “customer service” doesn’t always seem to apply to public safety. The best communications\ncenters\, however\, strive every day to establish a culture of excellent customer service\, when working\nwith the public as well as fellow team members. When we see that the people we work with\, both\ninside the center and in the field\, are all receiving some level of customer service from us\, things\nchange for the better. In this training class\, participants are offered clear illustrations of excellent\ncustomer service in public safety\, and the are given tools to create a culture that values customer\nservice in every interaction.\nLearning Objectives:\n• Provide excellent customer service in difficult situations\n• Think outside the box while assisting citizens and coworkers in need\n• Skillfully deal with difficult callers\n• Communicate effectively when tension is high
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
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DTSTART;TZID=America/Chicago:20250919T030000
DTEND;TZID=America/Chicago:20250919T120000
DTSTAMP:20260418T125647
CREATED:20250326T142209Z
LAST-MODIFIED:20250326T145027Z
UID:2168-1758250800-1758283200@shelbycounty911.org
SUMMARY:Sustaining a Customer Service Culture
DESCRIPTION:Description:\nThe term “customer service” doesn’t always seem to apply to public safety. The best communications\ncenters\, however\, strive every day to establish a culture of excellent customer service\, when working\nwith the public as well as fellow team members. When we see that the people we work with\, both\ninside the center and in the field\, are all receiving some level of customer service from us\, things\nchange for the better. In this training class\, participants are offered clear illustrations of excellent\ncustomer service in public safety\, and the are given tools to create a culture that values customer\nservice in every interaction.\nLearning Objectives:\n• Provide excellent customer service in difficult situations\n• Think outside the box while assisting citizens and coworkers in need\n• Skillfully deal with difficult callers\n• Communicate effectively when tension is high
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250923T083000
DTEND;TZID=America/Chicago:20250923T093000
DTSTAMP:20260418T125647
CREATED:20250124T151523Z
LAST-MODIFIED:20250919T190512Z
UID:2125-1758616200-1758619800@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting-6-copy-copy-copy-copy-2-copy-copy-copy-copy-copy-copy-5-copy-4/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250928
DTEND;VALUE=DATE:20251002
DTSTAMP:20260418T125647
CREATED:20250124T183022Z
LAST-MODIFIED:20250124T183057Z
UID:2145-1759017600-1759363199@shelbycounty911.org
SUMMARY:TENA Conference
DESCRIPTION:Tennessee Emergency Number Association  \n 
URL:https://shelbycounty911.org/event/nena-conference-copy-copy-copy-copy/
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