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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170914T033000
DTEND;TZID=America/Chicago:20170914T113000
DTSTAMP:20260418T212045
CREATED:20170120T034747Z
LAST-MODIFIED:20170120T034747Z
UID:1439-1505359800-1505388600@shelbycounty911.org
SUMMARY:Active Shooter (PowerPhone)
DESCRIPTION:Active Shooter Incidents for Public Safety Communications  \nActive shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many issues make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents. These types of incidents historically have garnered extensive media coverage and public scrutiny and have become a pertinent threat to public safety. As with any other type of emergency situation\, the telecommunicator plays a vital role in the response to active shooter incidents.
URL:https://shelbycounty911.org/event/active-shooter-powerphone/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170803T033000
DTEND;TZID=America/Chicago:20170803T050000
DTSTAMP:20260418T212045
CREATED:20170321T181032Z
LAST-MODIFIED:20170321T181342Z
UID:1483-1501731000-1501736400@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-0817/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170726T033000
DTEND;TZID=America/Chicago:20170728T113000
DTSTAMP:20260418T212045
CREATED:20170120T025937Z
LAST-MODIFIED:20170120T035902Z
UID:1446-1501039800-1501241400@shelbycounty911.org
SUMMARY:Communications Center Supervisor (APCO)
DESCRIPTION:Communications Center Supervisor (CCS)  \n3 Day Class \nThe APCO Institute Communications Center Supervisor Course is designed for prospective\, newly appointed or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Recommended for current communications center supervisor or those seeking supervisory positions. \nTOPICS INCLUDE: \n\nThe Telecommunications Supervisor Role\nLiability Issues for Supervisors\nPolicies\, Procedures and Directives\nCommunication Skills\nSelf-assessment\nEmployee Evaluation and Motivation\n\nClass lecture is supplemented with practical exercises that help students apply the lessons to their own agency policies and procedures. Students learn supervisory topics and how to work together in groups and cooperate to attain common goals.
URL:https://shelbycounty911.org/event/communications-center-supervisor-apco-2/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170721T033000
DTEND;TZID=America/Chicago:20170721T050000
DTSTAMP:20260418T212045
CREATED:20170321T180211Z
LAST-MODIFIED:20170321T180828Z
UID:1472-1500607800-1500613200@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-0717/
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170623T033000
DTEND;TZID=America/Chicago:20170623T113000
DTSTAMP:20260418T212045
CREATED:20170120T034537Z
LAST-MODIFIED:20170620T015112Z
UID:1432-1498188600-1498217400@shelbycounty911.org
SUMMARY:Communications with a Purpose - CLASS FULL
DESCRIPTION:Communications with Purpose (Moetivations)  \n  \nThis course focuses on professional and personal development in PSAPs & Comm Centers\, leadership by example\, antibullying\, health & wellness for dispatchers & telecommunicators\, morale boosters\, and goal setting development. We inspire by real world examples\, teach character as a daily behavior\, and practice practical application of coping skills as well as practice the use of productive communications.  \nGoal:  Setting both personal and professional goals\, career path thinking\, and communication tips that inspire & improve 9-1-1 call taker coping skills\, morale and problem solving skills.
URL:https://shelbycounty911.org/event/communications-with-a-purpose-moetivations/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170601T033000
DTEND;TZID=America/Chicago:20170601T050000
DTSTAMP:20260418T212045
CREATED:20170321T181026Z
LAST-MODIFIED:20170321T181143Z
UID:1482-1496287800-1496293200@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-0617/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170524T033000
DTEND;TZID=America/Chicago:20170524T113000
DTSTAMP:20260418T212045
CREATED:20161006T223759Z
LAST-MODIFIED:20161006T223759Z
UID:1416-1495596600-1495625400@shelbycounty911.org
SUMMARY:SOCIAL COMMUNICATIONS & CHANGE MANAGEMENT (Moetivations)
DESCRIPTION:Whether “tweeting” weather alerts\, “posting” community notifications\, or \n“sharing” hero moments…managing the entirety of staff social communications \nand media can seem a lot like trying to corral bees back into the nest with your \nbare hands. \nIN THIS PROGRAM: \n\nDiscuss Standards of Conduct\nUnderstand Consequences of unmanaged communications\nAnswer tough quest ions: Personal space or Professional space?\nDo you practice agency reputation management?\nWhat pictures would the media download from staff postings?\nAre you  raining all levels of your organization about creating boundaries and the role of trusted resource?\nMatch your words with your values\, character and purpose.\n\n  \nIn a world where technology\, staffing and community are ever-changing\, your managers must learn more than just \nprocesses\, policies & tactical components… they need to learn about people. \n\nMaster the human side of PSAP changes.\nInspire\, improve and align your shifts & team leaders.\nLearn how to encourage & coach supervisors & teams through difficult emotions\nTrain encouragement\, consequences\, acceptance and goal oriented communications.\n\nLET US HELP YOUR TELECOMMUNICATORS: \n\nEstablish pros and cons and define benefits to 911 processes\nWork from the top down\, from the bottom up; developing people at all levels\nCreate visions around goals and changes\nDrive accountability\nCommunicate frequently and consistently
URL:https://shelbycounty911.org/event/social-communications-change-management-moetivations/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170519T033000
DTEND;TZID=America/Chicago:20170519T050000
DTSTAMP:20260418T212045
CREATED:20170321T180220Z
LAST-MODIFIED:20170321T180337Z
UID:1473-1495164600-1495170000@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-5117/
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170504T033000
DTEND;TZID=America/Chicago:20170504T113000
DTSTAMP:20260418T212045
CREATED:20170120T030046Z
LAST-MODIFIED:20170120T035945Z
UID:1447-1493868600-1493897400@shelbycounty911.org
SUMMARY:Active Shooter (PowerPhone)
DESCRIPTION:Active Shooter Incidents for Public Safety Communications  \nActive shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many issues make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents. These types of incidents historically have garnered extensive media coverage and public scrutiny and have become a pertinent threat to public safety. As with any other type of emergency situation\, the telecommunicator plays a vital role in the response to active shooter incidents.
URL:https://shelbycounty911.org/event/active-shooter-powerphone-copy/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170428T033000
DTEND;TZID=America/Chicago:20170428T113000
DTSTAMP:20260418T212045
CREATED:20170120T034559Z
LAST-MODIFIED:20170120T034559Z
UID:1437-1493350200-1493379000@shelbycounty911.org
SUMMARY:Hostage Negotiations (The Public Safety Group)
DESCRIPTION:Hostage Negotiation \nThe FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call.
URL:https://shelbycounty911.org/event/hostage-negotiations-the-public-safety-group/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170406T033000
DTEND;TZID=America/Chicago:20170406T050000
DTSTAMP:20260418T212045
CREATED:20170321T180927Z
LAST-MODIFIED:20170321T181211Z
UID:1480-1491449400-1491454800@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-0417/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170324T033000
DTEND;TZID=America/Chicago:20170324T050000
DTSTAMP:20260418T212045
CREATED:20170321T180112Z
LAST-MODIFIED:20170321T180156Z
UID:1470-1490326200-1490331600@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-3-copy/
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170202T060000
DTEND;TZID=America/Chicago:20170202T080000
DTSTAMP:20260418T212045
CREATED:20170128T212127Z
LAST-MODIFIED:20170128T212505Z
UID:1467-1486015200-1486022400@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-2-17/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170127T020000
DTEND;TZID=America/Chicago:20170127T040000
DTSTAMP:20260418T212045
CREATED:20170126T222017Z
LAST-MODIFIED:20170126T222017Z
UID:1464-1485482400-1485489600@shelbycounty911.org
SUMMARY:Building Committee Meeting
DESCRIPTION:PUBLIC MEETING NOTICE\nThe Shelby County 9-1-1\nDistrict Building Committee will\nmeet Friday\, January 27\, 2017\, at\n8:00 a.m. at the District Offices\,\n3150 Lenox Park\, Blvd.\, Ste. 108\,\nMemphis\, Tennessee 38115
URL:https://shelbycounty911.org/event/building-committee-meeting/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20161201T023000
DTEND;TZID=America/Chicago:20161201T040000
DTSTAMP:20260418T212045
CREATED:20160617T233529Z
LAST-MODIFIED:20160908T001406Z
UID:1140-1480559400-1480564800@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-2-2/
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20161118T023000
DTEND;TZID=America/Chicago:20161118T040000
DTSTAMP:20260418T212045
CREATED:20160617T231900Z
LAST-MODIFIED:20160908T001402Z
UID:1137-1479436200-1479441600@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-3/
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20161104T033000
DTEND;TZID=America/Chicago:20161104T120000
DTSTAMP:20260418T212045
CREATED:20160908T002644Z
LAST-MODIFIED:20160909T225508Z
UID:1408-1478230200-1478260800@shelbycounty911.org
SUMMARY:POSITIVE INTERACTION WITH DIFFICULT PEOPLE (HEALTHY DISPATCHER)
DESCRIPTION:Focus: Effective Communication for the Dispatch Center \nThis 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. \nTopics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact with each; powerful strategies for conflict resolution; how to give and receive criticism; ways to reduce the frequency of negative interactions. \nLearning Objectives: \n\nParticipants will learn proven strategies to:\nStay present even when they’ve lost patience\nGet out of negative thinking traps\n Interact with each of the four primary personality types\nEffectively give and receive criticism\nDefuse conflict and regain common ground\n\nThis class is for Shelby County PSAP’s\, but for other agencies whom may be interested call Sue Robinson at (901)380-3903.
URL:https://shelbycounty911.org/event/positive-interaction-with-difficult-people-healthy-dispatcher-3-copy/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20161103T033000
DTEND;TZID=America/Chicago:20161103T120000
DTSTAMP:20260418T212045
CREATED:20160908T002609Z
LAST-MODIFIED:20160908T002638Z
UID:1406-1478143800-1478174400@shelbycounty911.org
SUMMARY:POSITIVE INTERACTION WITH DIFFICULT PEOPLE (HEALTHY DISPATCHER)
DESCRIPTION:Focus: Effective Communication for the Dispatch Center \nThis 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. \nTopics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact with each; powerful strategies for conflict resolution; how to give and receive criticism; ways to reduce the frequency of negative interactions. \nLearning Objectives: \n\nParticipants will learn proven strategies to:\nStay present even when they’ve lost patience\nGet out of negative thinking traps\n Interact with each of the four primary personality types\nEffectively give and receive criticism\nDefuse conflict and regain common ground\n\nThis class is for Shelby County PSAP’s\, but for other agencies whom may be interested call Sue Robinson at (901)380-3903.
URL:https://shelbycounty911.org/event/positive-interaction-with-difficult-people-healthy-dispatcher-3/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20161102T033000
DTEND;TZID=America/Chicago:20161102T120000
DTSTAMP:20260418T212045
CREATED:20170120T030211Z
LAST-MODIFIED:20170120T030211Z
UID:1448-1478057400-1478088000@shelbycounty911.org
SUMMARY:DE-STRESS AND GET MORE ‘ME’ TIME Copy
DESCRIPTION:In this one-day program\, topics include: \n\nThe nature of stress\, stress disorders (acute/traumatic\, chronic)\, and the mental and physical health impacts of unmanaged stress\nNegative impacts of traumatic stress on personal health and work performance\nImportance of supporting and personally embracing proactive stress management\nUtilization of specific skills activating the Relaxation Response\nPrinciples and skills for management of emotion and thinking under duress\nPrinciples and skills for effective PSAP communication and conflict resolution\nImportance of nutrition and exercise as a coping strategy\n\nThis comprehensive stress management class offers the tools and principles needed to recognize the impact of dispatcher stress and do something about it. Adopting an effective coping strategy can mean the difference between thriving in your career and retiring well\, or constantly feeling tense and anxious under the pressure. With this class\, dispatchers will understand exactly how to lower their stress levels while still making time for what matters. \nWho is this program for? \n\nAny public safety dispatcher\nTraining dispatcher\nLead dispatcher\n\nThis class is for Shelby County PSAP’s\, but for other agencies whom may be interested call Sue Robinson at (901)380-3903.
URL:https://shelbycounty911.org/event/de-stress-and-get-more-me-time-3-copy-copy/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20161102T033000
DTEND;TZID=America/Chicago:20161102T120000
DTSTAMP:20260418T212045
CREATED:20160908T002430Z
LAST-MODIFIED:20160908T002446Z
UID:1404-1478057400-1478088000@shelbycounty911.org
SUMMARY:DE-STRESS AND GET MORE ‘ME’ TIME
DESCRIPTION:In this one-day program\, topics include: \n\nThe nature of stress\, stress disorders (acute/traumatic\, chronic)\, and the mental and physical health impacts of unmanaged stress\nNegative impacts of traumatic stress on personal health and work performance\nImportance of supporting and personally embracing proactive stress management\nUtilization of specific skills activating the Relaxation Response\nPrinciples and skills for management of emotion and thinking under duress\nPrinciples and skills for effective PSAP communication and conflict resolution\nImportance of nutrition and exercise as a coping strategy\n\nThis comprehensive stress management class offers the tools and principles needed to recognize the impact of dispatcher stress and do something about it. Adopting an effective coping strategy can mean the difference between thriving in your career and retiring well\, or constantly feeling tense and anxious under the pressure. With this class\, dispatchers will understand exactly how to lower their stress levels while still making time for what matters. \nWho is this program for? \n\nAny public safety dispatcher\nTraining dispatcher\nLead dispatcher\n\nThis class is for Shelby County PSAP’s\, but for other agencies whom may be interested call Sue Robinson at (901)380-3903.
URL:https://shelbycounty911.org/event/de-stress-and-get-more-me-time-3-copy/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20161101T033000
DTEND;TZID=America/Chicago:20161101T120000
DTSTAMP:20260418T212045
CREATED:20160908T002414Z
LAST-MODIFIED:20160908T002414Z
UID:1400-1477971000-1478001600@shelbycounty911.org
SUMMARY:DE-STRESS AND GET MORE ‘ME’ TIME
DESCRIPTION:In this one-day program\, topics include: \n\nThe nature of stress\, stress disorders (acute/traumatic\, chronic)\, and the mental and physical health impacts of unmanaged stress\nNegative impacts of traumatic stress on personal health and work performance\nImportance of supporting and personally embracing proactive stress management\nUtilization of specific skills activating the Relaxation Response\nPrinciples and skills for management of emotion and thinking under duress\nPrinciples and skills for effective PSAP communication and conflict resolution\nImportance of nutrition and exercise as a coping strategy\n\nThis comprehensive stress management class offers the tools and principles needed to recognize the impact of dispatcher stress and do something about it. Adopting an effective coping strategy can mean the difference between thriving in your career and retiring well\, or constantly feeling tense and anxious under the pressure. With this class\, dispatchers will understand exactly how to lower their stress levels while still making time for what matters. \nWho is this program for? \n\nAny public safety dispatcher\nTraining dispatcher\nLead dispatcher\n\nThis class is for Shelby County PSAP’s\, but for other agencies whom may be interested call Sue Robinson at (901)380-3903.
URL:https://shelbycounty911.org/event/de-stress-and-get-more-me-time-3/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20161006T033000
DTEND;TZID=America/Chicago:20161006T050000
DTSTAMP:20260418T212045
CREATED:20160617T233457Z
LAST-MODIFIED:20160908T001357Z
UID:1139-1475724600-1475730000@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-2/
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20160923T033000
DTEND;TZID=America/Chicago:20160923T050000
DTSTAMP:20260418T212045
CREATED:20151028T014546Z
LAST-MODIFIED:20190719T010214Z
UID:500-1474601400-1474606800@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/denise-amber-lee-tragedy-2-2/
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20160916T033000
DTEND;TZID=America/Chicago:20160916T113000
DTSTAMP:20260418T212045
CREATED:20160617T015151Z
LAST-MODIFIED:20160908T001502Z
UID:1077-1473996600-1474025400@shelbycounty911.org
SUMMARY:Crisis Intervention (The Public Safety Group) Copy
DESCRIPTION:When a person is in crisis\, the telecommunicator many times will be the first person to respond. This class provides you the tools you need.  Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions\, not rational thinking\, are the driving force that alters behavior and actions of the person in crisis. Many times\, these calls are for barricaded individuals\, mentally ill people in crisis\, suicidal persons\, domestic violence situations or even hostage situations. Your words and actions will most likely set the tone for the remainder of the call. This course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to use verbal communications skills to lower emotions and de-escalate the situation. This will aid in making the scene safer for your emergency responders\, with the ultimate goal of a peaceful resolution. The course includes information on the Understanding of the Mentally Ill and tips on how to deal with them during an episode or break down. This course is a must for all 9-1-1 telecommunicators and their supervisors.
URL:https://shelbycounty911.org/event/crisis-intervention-the-public-safety-group-2/
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20160915T033000
DTEND;TZID=America/Chicago:20160915T113000
DTSTAMP:20260418T212045
CREATED:20160617T015144Z
LAST-MODIFIED:20160908T001458Z
UID:1076-1473910200-1473939000@shelbycounty911.org
SUMMARY:Crisis Intervention (The Public Safety Group)
DESCRIPTION:When a person is in crisis\, the telecommunicator many times will be the first person to respond. This class provides you the tools you need.  Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions\, not rational thinking\, are the driving force that alters behavior and actions of the person in crisis. Many times\, these calls are for barricaded individuals\, mentally ill people in crisis\, suicidal persons\, domestic violence situations or even hostage situations. Your words and actions will most likely set the tone for the remainder of the call. This course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to use verbal communications skills to lower emotions and de-escalate the situation. This will aid in making the scene safer for your emergency responders\, with the ultimate goal of a peaceful resolution. The course includes information on the Understanding of the Mentally Ill and tips on how to deal with them during an episode or break down. This course is a must for all 9-1-1 telecommunicators and their supervisors.
URL:https://shelbycounty911.org/event/crisis-intervention-the-public-safety-group/
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20160913T033000
DTEND;TZID=America/Chicago:20160913T113000
DTSTAMP:20260418T212045
CREATED:20160617T014503Z
LAST-MODIFIED:20160908T004034Z
UID:1074-1473737400-1473766200@shelbycounty911.org
SUMMARY:Bullying and Negativity in the Communications Center (APCO)
DESCRIPTION:Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar\, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give you the tools to combat the bullying problem in your comm center. \nThis class is for Shelby County PSAP’s\, but for other agencies whom may be interested call Sue Robinson at (901)380-3903.
URL:https://shelbycounty911.org/event/bullying-and-negativity-in-the-communications-center-apco/
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20160912T033000
DTEND;TZID=America/Chicago:20160912T113000
DTSTAMP:20260418T212045
CREATED:20160617T014926Z
LAST-MODIFIED:20160908T004247Z
UID:1075-1473651000-1473679800@shelbycounty911.org
SUMMARY:Bullying and Negativity in the Communications Center (APCO)
DESCRIPTION:Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar\, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give you the tools to combat the bullying problem in your comm center. \nThis class is for Shelby County PSAP’s\, but for other agencies whom may be interested call Sue Robinson at (901)380-3903.
URL:https://shelbycounty911.org/event/bullying-and-negativity-in-the-communications-center-apco-2/
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20160907T030000
DTEND;TZID=America/Chicago:20160907T120000
DTSTAMP:20260418T212045
CREATED:20161021T192829Z
LAST-MODIFIED:20161021T192829Z
UID:1421-1473217200-1473249600@shelbycounty911.org
SUMMARY:Bullying and Negativity in the Communications Center (APCO) Copy
DESCRIPTION:Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar\, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give you the tools to combat the bullying problem in your comm center. \nThis class is for Shelby County PSAP’s\, but for other agencies whom may be interested call Sue Robinson at (901)380-3903.
URL:https://shelbycounty911.org/event/bullying-and-negativity-in-the-communications-center-apco-3-copy/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20160907T030000
DTEND;TZID=America/Chicago:20160907T120000
DTSTAMP:20260418T212045
CREATED:20160908T004450Z
LAST-MODIFIED:20160908T004450Z
UID:1412-1473217200-1473249600@shelbycounty911.org
SUMMARY:Bullying and Negativity in the Communications Center (APCO)
DESCRIPTION:Description: Bullying is prevalent in the workplace including America’s 9-1-1 comm centers. The number of U.S. workers affected by bullying is a staggering 65.6 million.  In this seminar\, we will define what bullying is and provide some examples. We will also look at the people it affects in our comm centers.  Finally we will give you the tools to combat the bullying problem in your comm center. \nThis class is for Shelby County PSAP’s\, but for other agencies whom may be interested call Sue Robinson at (901)380-3903.
URL:https://shelbycounty911.org/event/bullying-and-negativity-in-the-communications-center-apco-3/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20160804T033000
DTEND;TZID=America/Chicago:20160804T050000
DTSTAMP:20260418T212045
CREATED:20160617T233408Z
LAST-MODIFIED:20160908T001352Z
UID:1138-1470281400-1470286800@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting/
CATEGORIES:Meetings
END:VEVENT
END:VCALENDAR