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X-WR-CALDESC:Events for Shelby County 911
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190207T023000
DTEND;TZID=America/Chicago:20190207T040000
DTSTAMP:20260419T023248
CREATED:20190107T230344Z
LAST-MODIFIED:20190719T010130Z
UID:1593-1549506600-1549512000@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-7/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190125T023000
DTEND;TZID=America/Chicago:20190125T040000
DTSTAMP:20260419T023248
CREATED:20190107T225408Z
LAST-MODIFIED:20190719T010130Z
UID:1580-1548383400-1548388800@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181206T023000
DTEND;TZID=America/Chicago:20181206T040000
DTSTAMP:20260419T023248
CREATED:20180214T014527Z
LAST-MODIFIED:20190719T010130Z
UID:1535-1544063400-1544068800@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-6/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181126T023000
DTEND;TZID=America/Chicago:20181126T040000
DTSTAMP:20260419T023248
CREATED:20180214T015245Z
LAST-MODIFIED:20190719T010130Z
UID:1549-1543199400-1543204800@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-112618/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181106T023000
DTEND;TZID=America/Chicago:20181108T110000
DTSTAMP:20260419T023248
CREATED:20180920T172436Z
LAST-MODIFIED:20190719T010214Z
UID:1563-1541471400-1541674800@shelbycounty911.org
SUMMARY:9-1-1 Center Supervisor (3-day Course)
DESCRIPTION:9-1-1 Center Supervisor Program (3-day Course) NENA \nLearn and practice the art of supervision by utilizing a team-based\, performance-centric approach that delivers immediate positive results. New supervisors will gain the skills they need to succeed in their positions\, and experienced supervisors will leave with updated\, refreshed skills that further their careers.
URL:https://shelbycounty911.org/event/9-1-1-center-supervisor-nena/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181030T033000
DTEND;TZID=America/Chicago:20181030T120000
DTSTAMP:20260419T023248
CREATED:20180509T210510Z
LAST-MODIFIED:20180509T210650Z
UID:1559-1540870200-1540900800@shelbycounty911.org
SUMMARY:9-1-1: Hacked\, Attacked And Where's That
DESCRIPTION:NEW \nThis class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We will discuss getting back to the basics of identifying ANI/ALI & mapping knowledge and the importance of understanding all of the information displayed. We will also review and hear examples of swatting\, hoax calls\, and denial of service\, ransomware as well as other situations that have temporarily paralyzed 911 centers. In addition we will identify other technological speed bumps that are stumping our call-takers such as VOIP calls\, APPS calling 911\, WIFI calling\, cellular boosters and calls being routed to other countries. These types of calls do not always arrive in the PSAP via traditional means and it is important for telecommunicators to be ready for and understand the process for when they do.
URL:https://shelbycounty911.org/event/9-1-1-hacked-attacked-and-wheres-that/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181018T033000
DTEND;TZID=America/Chicago:20181018T120000
DTSTAMP:20260419T023248
CREATED:20180501T205555Z
LAST-MODIFIED:20180921T201654Z
UID:1557-1539833400-1539864000@shelbycounty911.org
SUMMARY:Time Management (Dr. Joe Serio)
DESCRIPTION:Some people seem to have everything they want in life while others yearn for more. What do successful people know and practice that others don’t? \nThis course is about much more than just traditional time management and organizational skills—it shows you how time\, organization\, health\, money\, weight\, and other life and career concerns are connected. Since any one of these has an effect on everything else\, you need the help of a successful system that includes goal-setting\, scheduling\, priorities\, relationships\, and other elements. \nDr. Joe will help you create that system and teach you how to eliminate procrasti-nation\, uncover the myth of multitasking\, set goals\, stay on course\, respond when your progress stalls\, understand the role of blame and excuses\, and more. He also explains the surprisingly critical connection between organization at home and performance at work. You will complete the program with a highly specific plan in place to tackle your most important goal. \nWho knew that time management had such an incredible impact on your life? Get the skills you need to have less stress\, greater flexibility\, better relationships\, more confidence\, time for your family and friends\, and the financial stability you’ve been looking for. \nCourse sections: \n\nManaging your time and self to achieve all your goals\nUnderstanding multitasking and mastery for the greatest results\nManaging fear and procrastination so you increase productivity\nEffectively setting and achieving new goals\nTurbocharging your time for greater efficiency
URL:https://shelbycounty911.org/event/time-management-dr-joe-serio/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181004T033000
DTEND;TZID=America/Chicago:20181004T050000
DTSTAMP:20260419T023248
CREATED:20180214T014421Z
LAST-MODIFIED:20180214T014515Z
UID:1532-1538623800-1538629200@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-5/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180927T033000
DTEND;TZID=America/Chicago:20180927T120000
DTSTAMP:20260419T023248
CREATED:20180501T205335Z
LAST-MODIFIED:20180921T201456Z
UID:1555-1538019000-1538049600@shelbycounty911.org
SUMMARY:Leadership and your Legacy (Dr. Joe Serio)
DESCRIPTION:There’s a well-known Chinese proverb that says\, “Give a man a fish\, and you feed him for a day. Teach a man to fish\, and you feed him for a lifetime.” This course is about becoming a great leader and creating a positive legacy—one that you’ll live on a daily basis. Along with that comes a renewed feeling of enthusiasm for your life. \nYou’ll start your leadership training by focusing on how you want to be remembered\, personally and professionally; through that\, you will learn what actions you’ll need to take today to be the kind of leader who will leave that kind of legacy in the future. Dr. Joe will teach you how to be very conscious of and proactive with your legacy. You’ll also learn a style of leadership practiced by the most effective leaders. \nDr. Joe will also show you the power of guiding\, leading\, and mentoring those around you to create a legacy that will last for generations. He’ll also cover self-awareness\, self-management\, fear\, cornerstone leadership characteristics and habits\, effective communication\, and more. \nAt the end of this course\, you’ll be prepared to mold your legacy—in your career\, with your family\, and in your community. You can experience the joy that comes with truly making a difference in the lives of others. \nCourse sections: \n\nUnderstanding what your people really want\n4 blueprints for leadership\n10 leadership competencies\nServant leadership and transformational leadership\nLiving your legacy today
URL:https://shelbycounty911.org/event/leadership-and-your-legacy-dr-joe-serio/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180921T033000
DTEND;TZID=America/Chicago:20180921T050000
DTSTAMP:20260419T023248
CREATED:20180214T015119Z
LAST-MODIFIED:20180214T015232Z
UID:1547-1537500600-1537506000@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-092118/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180820T033000
DTEND;TZID=America/Chicago:20180820T120000
DTSTAMP:20260419T023248
CREATED:20180209T002426Z
LAST-MODIFIED:20180209T002453Z
UID:1521-1534735800-1534766400@shelbycounty911.org
SUMMARY:Ripped from the Headlines
DESCRIPTION:In the past two years\, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop\, police officers have been the target of assassinations. This class will address your role in community-oriented policing\, cultural diversity\, de-escalation techniques and responder targeting. There is no other class on the market that addresses these issues in one comprehensive course.
URL:https://shelbycounty911.org/event/ripped-from-the-headlines/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180802T033000
DTEND;TZID=America/Chicago:20180802T050000
DTSTAMP:20260419T023248
CREATED:20180214T014340Z
LAST-MODIFIED:20180214T014409Z
UID:1530-1533180600-1533186000@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-4-copy-copy/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180727T030000
DTEND;TZID=America/Chicago:20180727T120000
DTSTAMP:20260419T023248
CREATED:20170803T220527Z
LAST-MODIFIED:20180614T165825Z
UID:1504-1532660400-1532692800@shelbycounty911.org
SUMMARY:Best Practices of a Successful CTO: Training the Adult Learner
DESCRIPTION:“Best Practices of a Successful CTO: Training the Adult Learner” (8-Hour) \nDuring the 8-hour training session\, we will revisit and refresh the minds of your CTOs.  As the greatest initial influence of new telecommunicators and as a representative of your agency\, we will discuss the vital role of setting the standard and direction of your communications center.  From the first orientation\, including phased training\, documentation\, and grading\, we will work through proven best practices from experienced CTOs and supervision. Training adult learners is always a challenge\, adding the factors of a high stressed work environment\, the challenge reaches nearly impossible levels\, all while meeting the needs for adult learners while also meeting the demands of a successful CTO Training Program
URL:https://shelbycounty911.org/event/best-practices-of-a-successful-cto-training-the-adult-learner/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180720T033000
DTEND;TZID=America/Chicago:20180720T050000
DTSTAMP:20260419T023248
CREATED:20180214T015010Z
LAST-MODIFIED:20180214T015108Z
UID:1545-1532057400-1532062800@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-072018/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180607T033000
DTEND;TZID=America/Chicago:20180607T050000
DTSTAMP:20260419T023248
CREATED:20180214T014254Z
LAST-MODIFIED:20180214T014324Z
UID:1528-1528342200-1528347600@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-4-copy/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180525T033000
DTEND;TZID=America/Chicago:20180525T050000
DTSTAMP:20260419T023248
CREATED:20180214T014931Z
LAST-MODIFIED:20180214T014959Z
UID:1543-1527219000-1527224400@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-052518/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180523T030000
DTEND;TZID=America/Chicago:20180523T120000
DTSTAMP:20260419T023248
CREATED:20170803T220235Z
LAST-MODIFIED:20170803T220543Z
UID:1502-1527044400-1527076800@shelbycounty911.org
SUMMARY:Denise Amber Lee: A Victims Plea
DESCRIPTION:“A Victim’s Plea; Meeting Expectations” (8-Hour) \nIn this full-day course\, students are exposed to a riveting\, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped\, raped\, and murdered.  Nathan Lee\, founder and President of the Denise Amber Lee Foundation\, and a 911 professional tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation\, students will learn of the obvious failures that day to the more in-depth concepts such as leadership\, hiring\, training and encouraging employees in a communications center.
URL:https://shelbycounty911.org/event/denise-amber-lee-a-victims-plea-2/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180522T030000
DTEND;TZID=America/Chicago:20180522T120000
DTSTAMP:20260419T023248
CREATED:20170803T220056Z
LAST-MODIFIED:20170803T220056Z
UID:1500-1526958000-1526990400@shelbycounty911.org
SUMMARY:Denise Amber Lee: A Victims Plea
DESCRIPTION:“A Victim’s Plea; Meeting Expectations” (8-Hour) \nIn this full-day course\, students are exposed to a riveting\, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped\, raped\, and murdered.  Nathan Lee\, founder and President of the Denise Amber Lee Foundation\, and a 911 professional tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation\, students will learn of the obvious failures that day to the more in-depth concepts such as leadership\, hiring\, training and encouraging employees in a communications center.
URL:https://shelbycounty911.org/event/denise-amber-lee-a-victims-plea/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180418T033000
DTEND;TZID=America/Chicago:20180420T120000
DTSTAMP:20260419T023248
CREATED:20170120T034721Z
LAST-MODIFIED:20171012T192411Z
UID:1441-1524022200-1524225600@shelbycounty911.org
SUMMARY:Communications Center Supervisor (APCO)
DESCRIPTION:Communications Center Supervisor (CCS)  \n3 Day Class \nThe APCO Institute Communications Center Supervisor Course is designed for prospective\, newly appointed or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Recommended for current communications center supervisor or those seeking supervisory positions. \nTOPICS INCLUDE: \n\nThe Telecommunications Supervisor Role\nLiability Issues for Supervisors\nPolicies\, Procedures and Directives\nCommunication Skills\nSelf-assessment\nEmployee Evaluation and Motivation\n\nClass lecture is supplemented with practical exercises that help students apply the lessons to their own agency policies and procedures. Students learn supervisory topics and how to work together in groups and cooperate to attain common goals.
URL:https://shelbycounty911.org/event/communications-center-supervisor-apco/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180405T033000
DTEND;TZID=America/Chicago:20180405T050000
DTSTAMP:20260419T023248
CREATED:20180214T012021Z
LAST-MODIFIED:20180214T012021Z
UID:1526-1522899000-1522904400@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-4/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180328T060000
DTEND;TZID=America/Chicago:20180328T073000
DTSTAMP:20260419T023248
CREATED:20180327T213234Z
LAST-MODIFIED:20180327T214614Z
UID:1552-1522216800-1522222200@shelbycounty911.org
SUMMARY:Personnel Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/personnel_committee_meeting/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180323T033000
DTEND;TZID=America/Chicago:20180323T050000
DTSTAMP:20260419T023248
CREATED:20180214T014832Z
LAST-MODIFIED:20180214T014922Z
UID:1540-1521775800-1521781200@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-032318/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180201T023000
DTEND;TZID=America/Chicago:20180201T040000
DTSTAMP:20260419T023248
CREATED:20180214T005341Z
LAST-MODIFIED:20180214T005341Z
UID:1524-1517452200-1517457600@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-3/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180119T023000
DTEND;TZID=America/Chicago:20180119T040000
DTSTAMP:20260419T023248
CREATED:20180214T014726Z
LAST-MODIFIED:20180214T014824Z
UID:1537-1516329000-1516334400@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-011918/
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171207T023000
DTEND;TZID=America/Chicago:20171207T040000
DTSTAMP:20260419T023248
CREATED:20170321T181454Z
LAST-MODIFIED:20170321T181519Z
UID:1490-1512613800-1512619200@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-1217/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171127T023000
DTEND;TZID=America/Chicago:20171127T040000
DTSTAMP:20260419T023248
CREATED:20170321T180239Z
LAST-MODIFIED:20170321T180649Z
UID:1475-1511749800-1511755200@shelbycounty911.org
SUMMARY:Executive Committee Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-committee-meeting-1117/
CATEGORIES:Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171019T033000
DTEND;TZID=America/Chicago:20171019T120000
DTSTAMP:20260419T023248
CREATED:20170620T013433Z
LAST-MODIFIED:20190719T010214Z
UID:1493-1508383800-1508414400@shelbycounty911.org
SUMMARY:Bullying and Negativity in the Communications Center
DESCRIPTION:Bullying is prevalent in the workplace\, and America’s 9-1-1 communication centers are no exception. The number of U.S. workers affected by bullying is a staggering 65.6 million. These behaviors can not only hurt morale and cause employee health issues\, they can also pose a legal liability for employers\, especially those located in states that have enacted The Healthy Workplace Bill. This one-day seminar helps participants learn what bullying and negative behaviors look like\, and what they can do to prevent and address them. \nTOPICS INCLUDE \n• Misperceptions that can lead to negativity and bullying \n• The definition of workplace bullying \n• The correlation between negativity and bullying \n• Types of bullies \n• Types of negative personalities \n• Cyberbullying \n• The Healthy Workplace Bill \n• Anti-bullying policy and procedure \n• Bullying targets in the communications center
URL:https://shelbycounty911.org/event/bullying-and-negativity-in-the-communications-center/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171012T033000
DTEND;TZID=America/Chicago:20171012T113000
DTSTAMP:20260419T023248
CREATED:20170120T034816Z
LAST-MODIFIED:20170120T034816Z
UID:1452-1507779000-1507807800@shelbycounty911.org
SUMMARY:Positive Interaction with Difficult People (The Healthy Dispatcher)
DESCRIPTION:Focus: Effective Communication for the Dispatch Center \nThis 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. \nTopics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact with each; powerful strategies for conflict resolution; how to give and receive criticism; ways to reduce the frequency of negative interactions. \nLearning Objectives: \n\nParticipants will learn proven strategies to:\nStay present even when they’ve lost patience\nGet out of negative thinking traps\n Interact with each of the four primary personality types\nEffectively give and receive criticism\nDefuse conflict and regain common ground
URL:https://shelbycounty911.org/event/positive-interaction-with-difficult-people-the-healthy-dispatcher/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171011T033000
DTEND;TZID=America/Chicago:20171011T110000
DTSTAMP:20260419T023248
CREATED:20170120T034804Z
LAST-MODIFIED:20170120T034804Z
UID:1449-1507692600-1507719600@shelbycounty911.org
SUMMARY:De-Stress and Get More 'Me' Time (The Healthy Dispatcher)
DESCRIPTION:In this one-day program\, topics include: \n\n\n\n\n\n\n\n\n\n\nThe nature of stress\, stress disorders (acute/traumatic\, chronic)\, and the mental and physical health impacts of unmanaged stress\nNegative impacts of traumatic stress on personal health and work performance\nImportance of supporting and personally embracing proactive stress management\nUtilization of specific skills activating the Relaxation Response\nPrinciples and skills for management of emotion and thinking under duress\nPrinciples and skills for effective PSAP communication and conflict resolution\nImportance of nutrition and exercise as a coping strategy\n\nThis comprehensive stress management class offers the tools and principles needed to recognize the impact of dispatcher stress and do something about it. Adopting an effective coping strategy can mean the difference between thriving in your career and retiring well\, or constantly feeling tense and anxious under the pressure. With this class\, dispatchers will understand exactly how to lower their stress levels while still making time for what matters. \nWho is this program for? \n\nAny public safety dispatcher\nTraining dispatcher\nLead dispatcher
URL:https://shelbycounty911.org/event/de-stress-and-get-more-me-time-the-healthy-dispatcher/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171005T033000
DTEND;TZID=America/Chicago:20171005T050000
DTSTAMP:20260419T023248
CREATED:20170321T181407Z
LAST-MODIFIED:20170321T181437Z
UID:1488-1507174200-1507179600@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-1017/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings
END:VEVENT
END:VCALENDAR