Shelby County 911

Quality Assurance: Achieving QA/QI in the PSAP
2025-10-10 03:00 - 12:00 (America/Chicago) | Bartlett Police, 3736 Appling Rd, Bartlett, TN, 38133, United States
Course Discription:
The duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry, as a whole, is challenged by the type and nature of the calls received. Factors that affect the quality of service received are the heavy workload, constant changes within the PSAP, changes in technology, as well as customer expectations.
This class discusses the joint NENA/APCO Standard 1.107.1.201 and focuses on the establishment of a quality improvement program for public safety communications personnel. NENA’s Quality Assurance: Achieving QA/QI in the PSAP is an 8-hour course designed to emphasize the importance of a quality improvement program with a focus on quality assurance reviews as a main tenant of the process.

Executive Meeting
2025-11-21 08:30 - 09:30, 2026-01-23 08:30 - 09:30, 2026-03-20 08:30 - 09:30, 2026-05-22 08:30 - 09:30, 2026-07-30 08:30 - 09:30, 2026-09-18 08:30 - 09:30, 2026-11-20 08:30 - 09:30 | Shelby County Emergency Communication District Office, 3150 Lenox Park Blvd. Suite 108, Memphis, 38115, United States

Board Meeting
2025-12-04 08:30 - 10:00, 2026-02-05 08:30 - 10:00, 2026-04-02 08:30 - 10:00, 2026-06-04 08:30 - 10:00, 2026-08-13 08:30 - 10:00, 2026-10-01 08:30 - 10:00, 2026-12-03 08:30 - 10:00 | Shelby County Emergency Communication District Office, 3150 Lenox Park Blvd. Suite 108, Memphis, 38115, United States

NENA Conference
2026-06-27 - 2026-07-02 | TN
National Emergency Number Association

APCO Conference
2026-08-01 - 2026-08-06 | TN
Association of Public Communications Officials

TENA Conference
2026-09-20 - 2026-09-23 | TN
Tennessee Emergency Number Association
