Shelby County 911

Executive & Personal Meeting
2022-05-27 08:30 - 09:30 (America/Chicago)

Board Meeting
2022-04-07 08:30 - 10:00 | Shelby County Emergency Communication District Office, 3150 Lenox Park Blvd. Suite 108, Memphis, 38115, United States

Board Meeting
2021-10-07 08:30 - 10:00, 2021-08-05 08:30 - 10:00, 2021-04-01 08:30 - 10:00, 2021-02-04 08:30 - 10:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
If you’d like access to the meeting please email Raymond Chiozza at: rchiozza@shelbycounty911.org

Executive and Building Committee Meeting
2021-09-24 08:30 - 09:30

Executive Meeting
2021-07-21 08:30 - 09:30

Executive Meeting
2021-01-22 02:30 - 04:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN

Board Meeting
2020-10-01 03:30 - 05:00, 2020-08-06 03:30 - 05:00, 2020-06-04 03:30 - 05:00, 2020-04-02 03:30 - 05:00, 2020-02-06 02:30 - 04:00, 2019-12-05 02:30 - 04:00, 2019-10-26 03:30 - 05:00, 2019-08-01 03:30 - 05:00 and 1 more date | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN

Executive Meeting
2020-09-18 03:30 - 05:00, 2020-07-24 03:30 - 05:00, 2020-05-22 03:30 - 05:00, 2020-03-20 03:30 - 05:00, 2020-01-24 02:30 - 04:00, 2019-11-22 02:30 - 04:00, 2019-09-20 03:30 - 05:00, 2019-07-19 03:30 - 05:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN

Executive Meeting Copy
2020-03-20 03:30 - 05:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN

Leadership and Your Legacy (The 360 Dispatcher)
2019-10-16 03:30 - 11:30 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
When you spend most of your waking hours at the comm center, you want your effort to mean something more than just the work you’re doing today. You want it to be meaningful and long-lasting, positively impacting the comm center and community long after you retired. Developing a great leadership style that empowers others is the single best way to make a lasting impact. This class explores the foundations of leadership and how to create a powerful legacy.

*CLASS IS FULL* Domestic Violence Intervention (Powerphone)
2019-09-13 03:30 - 11:30 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
PowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents. Public Safety Telecommunicators will learn what questions to ask and what instructions to give when faced with different types of domestic violence 911 calls. Dispatchers will also benefit from an in-depth look at courtroom testimony and how it impacts you as the first person to respond to a domestic violence call for help.
The Domestic Violence Intervention training covers a wide variety of scenarios occurring in every community including the handling of language barriers and cultural or religious differences. Course content includes sections on protecting children through emergency call handling and dealing with legal issues such as restraining orders, you’ll gain the confidence and skills you need to protect victims and responding officers.
Topics: Role-playing exercises, Essentials of courtroom testimony ,Defense tactics to discredit witnesses, Public opinions of domestic violence, Definition of domestic violence, Characteristics of battered victims, Abusive relationships, Cultural/religious differences, Language barriers, Stalking, Cycle of violence, Restraining orders, Children and domestic violence, Legal issues, Abandoned calls.

Crisis Intervention (Public safety Group) **FULL**
2019-06-28 03:30 - 11:30 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior and actions of the person in crisis. Many times, these calls are for barricaded individuals, mentally ill people in crisis, suicidal persons, domestic violence situations or even hostage situations. Your words and actions will most likely set the tone for the remainder of the call.
This course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to use verbal communications skills to lower emotions and de-escalate the situation. This will aid in making the scene safer for your emergency responders, with the ultimate goal of a peaceful resolution. The course includes information on the Understanding of the Mentally Ill and tips on how to deal with them during an episode or break down. This course is a must for all 9-1-1 telecommunicators and their supervisors.
