Shelby County 911

Board Meeting
2021-02-04 08:30 - 10:00 (America/Chicago) | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
If you’d like access to the meeting please email Raymond Chiozza at: rchiozza@shelbycounty911.org

Executive Meeting
2021-01-22 02:30 - 04:00

Board Meeting
2020-10-01 03:30 - 05:00, 2020-08-06 03:30 - 05:00, 2020-06-04 03:30 - 05:00, 2020-04-02 03:30 - 05:00, 2020-02-06 02:30 - 04:00, 2019-12-05 02:30 - 04:00, 2019-10-26 03:30 - 05:00, 2019-08-01 03:30 - 05:00 and 3 more dates

Executive Meeting
2020-09-18 03:30 - 05:00, 2020-07-24 03:30 - 05:00, 2020-05-22 03:30 - 05:00, 2020-03-20 03:30 - 05:00, 2020-01-24 02:30 - 04:00, 2019-11-22 02:30 - 04:00, 2019-09-20 03:30 - 05:00, 2019-07-19 03:30 - 05:00 and 2 more dates

Executive Meeting Copy
2020-03-20 03:30 - 05:00

Leadership and Your Legacy (The 360 Dispatcher)
2019-10-16 03:30 - 11:30
When you spend most of your waking hours at the comm center, you want your effort to mean something more than just the work you’re doing today. You want it to be meaningful and long-lasting, positively impacting the comm center and community long after you retired. Developing a great leadership style that empowers others is the single best way to make a lasting impact. This class explores the foundations of leadership and how to create a powerful legacy.

*CLASS IS FULL* Domestic Violence Intervention (Powerphone)
2019-09-13 03:30 - 11:30
PowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents. Public Safety Telecommunicators will learn what questions to ask and what instructions to give when faced with different types of domestic violence 911 calls. Dispatchers will also benefit from an in-depth look at courtroom testimony and how it impacts you as the first person to respond to a domestic violence call for help.
The Domestic Violence Intervention training covers a wide variety of scenarios occurring in every community including the handling of language barriers and cultural or religious differences. Course content includes sections on protecting children through emergency call handling and dealing with legal issues such as restraining orders, you’ll gain the confidence and skills you need to protect victims and responding officers.
Topics: Role-playing exercises, Essentials of courtroom testimony ,Defense tactics to discredit witnesses, Public opinions of domestic violence, Definition of domestic violence, Characteristics of battered victims, Abusive relationships, Cultural/religious differences, Language barriers, Stalking, Cycle of violence, Restraining orders, Children and domestic violence, Legal issues, Abandoned calls.

Crisis Intervention (Public safety Group) **FULL**
2019-06-28 03:30 - 11:30
Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior and actions of the person in crisis. Many times, these calls are for barricaded individuals, mentally ill people in crisis, suicidal persons, domestic violence situations or even hostage situations. Your words and actions will most likely set the tone for the remainder of the call.
This course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to use verbal communications skills to lower emotions and de-escalate the situation. This will aid in making the scene safer for your emergency responders, with the ultimate goal of a peaceful resolution. The course includes information on the Understanding of the Mentally Ill and tips on how to deal with them during an episode or break down. This course is a must for all 9-1-1 telecommunicators and their supervisors.

911 Least Wanted (Public safety Group) **FULL**
2019-05-15 03:30 - 11:30
An interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. We cover the chronic complainer, the terrible trainer, and the big bad bully are all among the cast of characters that will in great detail. How does our culture support these individuals? How do cliques empower informal chains of commands? How can you fix what’s broken without becoming part of the problem? We answer these questions and more. Also included will be frank assessments of how social media, personal electronics, and factors such as the Me Too Movement impact personnel management.

**CLASS IS FULL** Fear and Resistance: Managing the Biggest Factors Holding You Back (The 360 Dispatcher)
2019-04-17 03:30 - 11:30
Fear and resistance are the biggest obstacles in our way, obstacles we don’t talk about nearly enough. We avoid promotion because we’re afraid of rejection. We don’t speak up because we might embarrass ourselves. We gossip, criticize, and blame out of fear that we ourselves won’t be good enough for others. All of this affects every part of our work and home lives. This class takes a deep dive into fear and resistance and provides strategies for creating a strong foundation upon which all else is built.

**CLASS IS FULL** Active Shooter Response (Powerphone)
2019-03-29 03:30 - 11:30
From college campuses to workplace violence and mall shootings, active shooters are a unique challenge for law enforcement agencies – and not just for the officers who respond to the scene. In this course, students learn about the mentality and motivations of the active shooter and build a solid knowledge base for handling these incidents.
