Executive Committee Meeting
2018-01-19 02:30 - 04:00 (America/Chicago)

Board Meeting
2018-02-01 02:30 - 04:00, 2018-04-05 03:30 - 05:00, 2018-06-07 03:30 - 05:00, 2018-08-02 03:30 - 05:00, 2018-10-04 03:30 - 05:00, 2018-12-06 02:30 - 04:00, 2019-02-07 02:30 - 04:00, 2019-04-03 03:30 - 05:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN

Executive Committee Meeting
2018-03-23 03:30 - 05:00, 2018-05-25 03:30 - 05:00, 2018-07-20 03:30 - 05:00, 2018-09-21 03:30 - 05:00, 2018-11-26 02:30 - 04:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN

Personnel Committee Meeting
2018-03-28 06:00 - 07:30 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN

Communications Center Supervisor (APCO)
2018-04-18 03:30 - 2018-04-20 12:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
Communications Center Supervisor (CCS)
3 Day Class
The APCO Institute Communications Center Supervisor Course is designed for prospective, newly appointed or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Recommended for current communications center supervisor or those seeking supervisory positions.
TOPICS INCLUDE:

The Telecommunications Supervisor Role
Liability Issues for Supervisors
Policies, Procedures and Directives
Communication Skills
Self-assessment
Employee Evaluation and Motivation

Class lecture is supplemented with practical exercises that help students apply the lessons to their own agency policies and procedures. Students learn supervisory topics and how to work together in groups and cooperate to attain common goals.

Denise Amber Lee: A Victims Plea
2018-05-22 03:00 - 12:00, 2018-05-23 03:00 - 12:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
“A Victim’s Plea; Meeting Expectations” (8-Hour)
In this full-day course, students are exposed to a riveting, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped, raped, and murdered. Nathan Lee, founder and President of the Denise Amber Lee Foundation, and a 911 professional tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center.

Best Practices of a Successful CTO: Training the Adult Learner
2018-07-27 03:00 - 12:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
“Best Practices of a Successful CTO: Training the Adult Learner” (8-Hour)
During the 8-hour training session, we will revisit and refresh the minds of your CTOs. As the greatest initial influence of new telecommunicators and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and supervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly impossible levels, all while meeting the needs for adult learners while also meeting the demands of a successful CTO Training Program

Ripped from the Headlines
2018-08-20 03:30 - 12:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class will address your role in community-oriented policing, cultural diversity, de-escalation techniques and responder targeting. There is no other class on the market that addresses these issues in one comprehensive course.

Leadership and your Legacy (Dr. Joe Serio)
2018-09-27 03:30 - 12:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
There’s a well-known Chinese proverb that says, “Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.” This course is about becoming a great leader and creating a positive legacy—one that you’ll live on a daily basis. Along with that comes a renewed feeling of enthusiasm for your life.
You’ll start your leadership training by focusing on how you want to be remembered, personally and professionally; through that, you will learn what actions you’ll need to take today to be the kind of leader who will leave that kind of legacy in the future. Dr. Joe will teach you how to be very conscious of and proactive with your legacy. You’ll also learn a style of leadership practiced by the most effective leaders.
Dr. Joe will also show you the power of guiding, leading, and mentoring those around you to create a legacy that will last for generations. He’ll also cover self-awareness, self-management, fear, cornerstone leadership characteristics and habits, effective communication, and more.
At the end of this course, you’ll be prepared to mold your legacy—in your career, with your family, and in your community. You can experience the joy that comes with truly making a difference in the lives of others.
Course sections:

Understanding what your people really want
4 blueprints for leadership
10 leadership competencies
Servant leadership and transformational leadership
Living your legacy today

Time Management (Dr. Joe Serio)
2018-10-18 03:30 - 12:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
Some people seem to have everything they want in life while others yearn for more. What do successful people know and practice that others don’t?
This course is about much more than just traditional time management and organizational skills—it shows you how time, organization, health, money, weight, and other life and career concerns are connected. Since any one of these has an effect on everything else, you need the help of a successful system that includes goal-setting, scheduling, priorities, relationships, and other elements.
Dr. Joe will help you create that system and teach you how to eliminate procrasti-nation, uncover the myth of multitasking, set goals, stay on course, respond when your progress stalls, understand the role of blame and excuses, and more. He also explains the surprisingly critical connection between organization at home and performance at work. You will complete the program with a highly specific plan in place to tackle your most important goal.
Who knew that time management had such an incredible impact on your life? Get the skills you need to have less stress, greater flexibility, better relationships, more confidence, time for your family and friends, and the financial stability you’ve been looking for.
Course sections:

Managing your time and self to achieve all your goals
Understanding multitasking and mastery for the greatest results
Managing fear and procrastination so you increase productivity
Effectively setting and achieving new goals
Turbocharging your time for greater efficiency

9-1-1: Hacked, Attacked And Where's That
2018-10-30 03:30 - 12:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
NEW
This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We will discuss getting back to the basics of identifying ANI/ALI & mapping knowledge and the importance of understanding all of the information displayed. We will also review and hear examples of swatting, hoax calls, and denial of service, ransomware as well as other situations that have temporarily paralyzed 911 centers. In addition we will identify other technological speed bumps that are stumping our call-takers such as VOIP calls, APPS calling 911, WIFI calling, cellular boosters and calls being routed to other countries. These types of calls do not always arrive in the PSAP via traditional means and it is important for telecommunicators to be ready for and understand the process for when they do.

9-1-1 Center Supervisor (3-day Course)
2018-11-06 02:30 - 2018-11-08 11:00 | Memphis Police, 79 Flicker St, Memphis, TN, 38104, United States
9-1-1 Center Supervisor Program (3-day Course) NENA
Learn and practice the art of supervision by utilizing a team-based, performance-centric approach that delivers immediate positive results. New supervisors will gain the skills they need to succeed in their positions, and experienced supervisors will leave with updated, refreshed skills that further their careers.

Executive Meeting
2019-01-25 02:30 - 04:00, 2019-03-22 03:30 - 05:00, 2019-05-24 03:30 - 05:00 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN

**CLASS IS FULL** Active Shooter Response (Powerphone)
2019-03-29 03:30 - 11:30 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
From college campuses to workplace violence and mall shootings, active shooters are a unique challenge for law enforcement agencies – and not just for the officers who respond to the scene. In this course, students learn about the mentality and motivations of the active shooter and build a solid knowledge base for handling these incidents.

**CLASS IS FULL** Fear and Resistance: Managing the Biggest Factors Holding You Back (The 360 Dispatcher)
2019-04-17 03:30 - 11:30 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
Fear and resistance are the biggest obstacles in our way, obstacles we don’t talk about nearly enough. We avoid promotion because we’re afraid of rejection. We don’t speak up because we might embarrass ourselves. We gossip, criticize, and blame out of fear that we ourselves won’t be good enough for others. All of this affects every part of our work and home lives. This class takes a deep dive into fear and resistance and provides strategies for creating a strong foundation upon which all else is built.

911 Least Wanted (Public safety Group) **FULL**
2019-05-15 03:30 - 11:30 | Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108, TN
An interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. We cover the chronic complainer, the terrible trainer, and the big bad bully are all among the cast of characters that will in great detail. How does our culture support these individuals? How do cliques empower informal chains of commands? How can you fix what’s broken without becoming part of the problem? We answer these questions and more. Also included will be frank assessments of how social media, personal electronics, and factors such as the Me Too Movement impact personnel management.
