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X-ORIGINAL-URL:https://shelbycounty911.org
X-WR-CALDESC:Events for Shelby County 911
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250725T083000
DTEND;TZID=America/Chicago:20250725T093000
DTSTAMP:20260418T184909
CREATED:20250124T151420Z
LAST-MODIFIED:20250124T151511Z
UID:2123-1753432200-1753435800@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting-6-copy-copy-copy-copy-2-copy-copy-copy-copy-copy-copy-5-copy-3/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250726
DTEND;VALUE=DATE:20250731
DTSTAMP:20260418T184909
CREATED:20250124T182914Z
LAST-MODIFIED:20250124T183002Z
UID:2143-1753488000-1753919999@shelbycounty911.org
SUMMARY:APCO Conference
DESCRIPTION:Association of Public Communications Officials \n 
URL:https://shelbycounty911.org/event/nena-conference-copy-copy-2-copy/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250807T083000
DTEND;TZID=America/Chicago:20250807T100000
DTSTAMP:20260418T184909
CREATED:20250124T182450Z
LAST-MODIFIED:20250124T182508Z
UID:2135-1754555400-1754560800@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-11-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-2-copy-2-copy-copy-copy-copy-4-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250918T030000
DTEND;TZID=America/Chicago:20250918T120000
DTSTAMP:20260418T184909
CREATED:20250326T140937Z
LAST-MODIFIED:20250326T145005Z
UID:2165-1758164400-1758196800@shelbycounty911.org
SUMMARY:Sustaining a Customer Service Culture
DESCRIPTION:Description:\nThe term “customer service” doesn’t always seem to apply to public safety. The best communications\ncenters\, however\, strive every day to establish a culture of excellent customer service\, when working\nwith the public as well as fellow team members. When we see that the people we work with\, both\ninside the center and in the field\, are all receiving some level of customer service from us\, things\nchange for the better. In this training class\, participants are offered clear illustrations of excellent\ncustomer service in public safety\, and the are given tools to create a culture that values customer\nservice in every interaction.\nLearning Objectives:\n• Provide excellent customer service in difficult situations\n• Think outside the box while assisting citizens and coworkers in need\n• Skillfully deal with difficult callers\n• Communicate effectively when tension is high
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250919T030000
DTEND;TZID=America/Chicago:20250919T120000
DTSTAMP:20260418T184909
CREATED:20250326T142209Z
LAST-MODIFIED:20250326T145027Z
UID:2168-1758250800-1758283200@shelbycounty911.org
SUMMARY:Sustaining a Customer Service Culture
DESCRIPTION:Description:\nThe term “customer service” doesn’t always seem to apply to public safety. The best communications\ncenters\, however\, strive every day to establish a culture of excellent customer service\, when working\nwith the public as well as fellow team members. When we see that the people we work with\, both\ninside the center and in the field\, are all receiving some level of customer service from us\, things\nchange for the better. In this training class\, participants are offered clear illustrations of excellent\ncustomer service in public safety\, and the are given tools to create a culture that values customer\nservice in every interaction.\nLearning Objectives:\n• Provide excellent customer service in difficult situations\n• Think outside the box while assisting citizens and coworkers in need\n• Skillfully deal with difficult callers\n• Communicate effectively when tension is high
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250923T083000
DTEND;TZID=America/Chicago:20250923T093000
DTSTAMP:20260418T184909
CREATED:20250124T151523Z
LAST-MODIFIED:20250919T190512Z
UID:2125-1758616200-1758619800@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting-6-copy-copy-copy-copy-2-copy-copy-copy-copy-copy-copy-5-copy-4/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250928
DTEND;VALUE=DATE:20251002
DTSTAMP:20260418T184909
CREATED:20250124T183022Z
LAST-MODIFIED:20250124T183057Z
UID:2145-1759017600-1759363199@shelbycounty911.org
SUMMARY:TENA Conference
DESCRIPTION:Tennessee Emergency Number Association  \n 
URL:https://shelbycounty911.org/event/nena-conference-copy-copy-copy-copy/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251009T083000
DTEND;TZID=America/Chicago:20251009T100000
DTSTAMP:20260418T184909
CREATED:20250124T182517Z
LAST-MODIFIED:20250919T190548Z
UID:2137-1759998600-1760004000@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-11-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-2-copy-2-copy-copy-copy-copy-4-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251010T030000
DTEND;TZID=America/Chicago:20251010T120000
DTSTAMP:20260418T184909
CREATED:20250326T143920Z
LAST-MODIFIED:20250326T145050Z
UID:2170-1760065200-1760097600@shelbycounty911.org
SUMMARY:Quality Assurance: Achieving QA/QI in the PSAP
DESCRIPTION:Course Discription: \nThe duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry\, as a whole\, is challenged by the type and nature of the calls received. Factors that affect the quality of service received are the heavy workload\, constant changes within the PSAP\, changes in technology\, as well as customer expectations. \nThis class discusses the joint NENA/APCO Standard 1.107.1.201 and focuses on the establishment of a quality improvement program for public safety communications personnel. NENA’s Quality Assurance: Achieving QA/QI in the PSAP is an 8-hour course designed to emphasize the importance of a quality improvement program with a focus on quality assurance reviews as a main tenant of the process.
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251121T083000
DTEND;TZID=America/Chicago:20251121T093000
DTSTAMP:20260418T184909
CREATED:20250124T151615Z
LAST-MODIFIED:20250124T151634Z
UID:2127-1763713800-1763717400@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting-6-copy-copy-copy-copy-2-copy-copy-copy-copy-copy-copy-5-copy-4-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251204T083000
DTEND;TZID=America/Chicago:20251204T100000
DTSTAMP:20260418T184909
CREATED:20250124T182550Z
LAST-MODIFIED:20250124T182605Z
UID:2139-1764837000-1764842400@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-11-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-2-copy-2-copy-copy-copy-copy-4-copy-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260123T083000
DTEND;TZID=America/Chicago:20260123T093000
DTSTAMP:20260418T184909
CREATED:20251205T164042Z
LAST-MODIFIED:20251205T164115Z
UID:2280-1769157000-1769160600@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting-6-copy-copy-copy-copy-2-copy-copy-copy-copy-copy-copy-5-copy-4-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260205T083000
DTEND;TZID=America/Chicago:20260205T100000
DTSTAMP:20260418T184909
CREATED:20251205T163224Z
LAST-MODIFIED:20251205T163516Z
UID:2266-1770280200-1770285600@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-11-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-2-copy-2-copy-copy-copy-copy-4-copy-copy-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260324T120000
DTEND;TZID=America/Chicago:20260324T130000
DTSTAMP:20260418T184909
CREATED:20251205T164127Z
LAST-MODIFIED:20260317T112917Z
UID:2282-1774353600-1774357200@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting-6-copy-copy-copy-copy-2-copy-copy-copy-copy-copy-copy-5-copy-4-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260402T083000
DTEND;TZID=America/Chicago:20260402T100000
DTSTAMP:20260418T184909
CREATED:20251205T163600Z
LAST-MODIFIED:20251205T163652Z
UID:2269-1775118600-1775124000@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-11-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-2-copy-2-copy-copy-copy-copy-4-copy-copy-copy-copy-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260522T083000
DTEND;TZID=America/Chicago:20260522T093000
DTSTAMP:20260418T184909
CREATED:20251205T164211Z
LAST-MODIFIED:20251205T164232Z
UID:2284-1779438600-1779442200@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting-6-copy-copy-copy-copy-2-copy-copy-copy-copy-copy-copy-5-copy-4-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260604T083000
DTEND;TZID=America/Chicago:20260604T100000
DTSTAMP:20260418T184909
CREATED:20251205T163712Z
LAST-MODIFIED:20251205T163743Z
UID:2272-1780561800-1780567200@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-11-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-2-copy-2-copy-copy-copy-copy-4-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260627
DTEND;VALUE=DATE:20260703
DTSTAMP:20260418T184909
CREATED:20251205T164720Z
LAST-MODIFIED:20251205T164826Z
UID:2292-1782518400-1783036799@shelbycounty911.org
SUMMARY:NENA Conference
DESCRIPTION:National Emergency Number Association \n 
URL:https://shelbycounty911.org/event/nena-conference-copy-2-copy-copy/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260730T083000
DTEND;TZID=America/Chicago:20260730T093000
DTSTAMP:20260418T184909
CREATED:20251205T164243Z
LAST-MODIFIED:20251205T164312Z
UID:2286-1785400200-1785403800@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting-6-copy-copy-copy-copy-2-copy-copy-copy-copy-copy-copy-5-copy-4-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260801
DTEND;VALUE=DATE:20260807
DTSTAMP:20260418T184909
CREATED:20251205T164843Z
LAST-MODIFIED:20251205T165515Z
UID:2294-1785542400-1786060799@shelbycounty911.org
SUMMARY:APCO Conference
DESCRIPTION:Association of Public Communications Officials \n 
URL:https://shelbycounty911.org/event/nena-conference-copy-copy-2-copy-copy/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260813T083000
DTEND;TZID=America/Chicago:20260813T100000
DTSTAMP:20260418T184909
CREATED:20251205T163805Z
LAST-MODIFIED:20251205T163833Z
UID:2274-1786609800-1786615200@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-11-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-2-copy-2-copy-copy-copy-copy-4-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260918T083000
DTEND;TZID=America/Chicago:20260918T093000
DTSTAMP:20260418T184909
CREATED:20251205T164511Z
LAST-MODIFIED:20251205T164535Z
UID:2290-1789720200-1789723800@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting-6-copy-copy-copy-copy-2-copy-copy-copy-copy-copy-copy-5-copy-4-copy-copy-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260920
DTEND;VALUE=DATE:20260924
DTSTAMP:20260418T184909
CREATED:20251205T164943Z
LAST-MODIFIED:20251205T165108Z
UID:2296-1789862400-1790207999@shelbycounty911.org
SUMMARY:TENA Conference
DESCRIPTION:Tennessee Emergency Number Association  \n 
URL:https://shelbycounty911.org/event/nena-conference-copy-copy-copy-copy-copy/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20261001T083000
DTEND;TZID=America/Chicago:20261001T100000
DTSTAMP:20260418T184909
CREATED:20251205T163841Z
LAST-MODIFIED:20251205T163902Z
UID:2276-1790843400-1790848800@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-11-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-2-copy-2-copy-copy-copy-copy-4-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20261120T083000
DTEND;TZID=America/Chicago:20261120T093000
DTSTAMP:20260418T184909
CREATED:20251205T164322Z
LAST-MODIFIED:20251205T164411Z
UID:2288-1795163400-1795167000@shelbycounty911.org
SUMMARY:Executive Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/executive-meeting-6-copy-copy-copy-copy-2-copy-copy-copy-copy-copy-copy-5-copy-4-copy-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20261203T083000
DTEND;TZID=America/Chicago:20261203T100000
DTSTAMP:20260418T184909
CREATED:20251205T163915Z
LAST-MODIFIED:20251205T163947Z
UID:2278-1796286600-1796292000@shelbycounty911.org
SUMMARY:Board Meeting
DESCRIPTION:
URL:https://shelbycounty911.org/event/board-meeting-11-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-2-copy-2-copy-copy-copy-copy-4-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy-copy/
LOCATION:Shelby County Emergency Communication District Office\, 3150 Lenox Park Blvd. Suite 108\, Memphis\, 38115\, United States
CATEGORIES:Meetings
ORGANIZER;CN="Raymond Chiozza":MAILTO:rchiozza@shelbycounty911.org
END:VEVENT
END:VCALENDAR