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X-WR-CALNAME:Shelby County 911
X-ORIGINAL-URL:https://shelbycounty911.org
X-WR-CALDESC:Events for Shelby County 911
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190515T033000
DTEND;TZID=America/Chicago:20190515T113000
DTSTAMP:20260422T182216
CREATED:20190107T234418Z
LAST-MODIFIED:20190429T211816Z
UID:1610-1557891000-1557919800@shelbycounty911.org
SUMMARY:911 Least Wanted (Public safety Group)  **FULL**
DESCRIPTION:An interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. We cover the chronic complainer\, the terrible trainer\, and the big bad bully are all among the cast of characters that will in great detail. How does our culture support these individuals? How do cliques empower informal chains of commands? How can you fix what’s broken without becoming part of the problem? We answer these questions and more. Also included will be frank assessments of how social media\, personal electronics\, and factors such as the Me Too Movement impact personnel management.
URL:https://shelbycounty911.org/event/911-least-wanted-public-safety-group/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings,Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190628T033000
DTEND;TZID=America/Chicago:20190628T113000
DTSTAMP:20260422T182216
CREATED:20190107T234646Z
LAST-MODIFIED:20190719T010214Z
UID:1612-1561692600-1561721400@shelbycounty911.org
SUMMARY:Crisis Intervention (Public safety Group)   **FULL**
DESCRIPTION:Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions\, not rational thinking\, are the driving force that alters behavior and actions of the person in crisis. Many times\, these calls are for barricaded individuals\, mentally ill people in crisis\, suicidal persons\, domestic violence situations or even hostage situations. Your words and actions will most likely set the tone for the remainder of the call. \nThis course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to use verbal communications skills to lower emotions and de-escalate the situation. This will aid in making the scene safer for your emergency responders\, with the ultimate goal of a peaceful resolution. The course includes information on the Understanding of the Mentally Ill and tips on how to deal with them during an episode or break down. This course is a must for all 9-1-1 telecommunicators and their supervisors.
URL:https://shelbycounty911.org/event/crisis-intervention-public-safety-group/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190913T033000
DTEND;TZID=America/Chicago:20190913T113000
DTSTAMP:20260422T182216
CREATED:20190107T234931Z
LAST-MODIFIED:20190911T190316Z
UID:1614-1568345400-1568374200@shelbycounty911.org
SUMMARY:*CLASS IS FULL* Domestic Violence Intervention (Powerphone)
DESCRIPTION:PowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents.  Public Safety Telecommunicators will learn what questions to ask and what instructions to give when faced with different types of domestic violence 911 calls. Dispatchers will also benefit from an in-depth look at courtroom testimony and how it impacts you as the first person to respond to a domestic violence call for help. \nThe Domestic Violence Intervention training covers a wide variety of scenarios occurring in every community including the handling of language barriers and cultural or religious differences. Course content includes sections on protecting children through emergency call handling and dealing with legal issues such as restraining orders\, you’ll gain the confidence and skills you need to protect victims and responding officers. \nTopics: Role-playing exercises\, Essentials of courtroom testimony \,Defense tactics to discredit witnesses\, Public opinions of domestic violence\, Definition of domestic violence\, Characteristics of battered victims\, Abusive relationships\, Cultural/religious differences\, Language barriers\, Stalking\, Cycle of violence\, Restraining orders\, Children and domestic violence\, Legal issues\, Abandoned calls.
URL:https://shelbycounty911.org/event/domestic-violence-intervention-powerphone/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20191016T033000
DTEND;TZID=America/Chicago:20191016T113000
DTSTAMP:20260422T182216
CREATED:20190107T235127Z
LAST-MODIFIED:20190719T010214Z
UID:1616-1571196600-1571225400@shelbycounty911.org
SUMMARY:Leadership and Your Legacy  (The 360 Dispatcher)
DESCRIPTION:When you spend most of your waking hours at the comm center\, you want your effort to mean something more than just the work you’re doing today. You want it to be meaningful and long-lasting\, positively impacting the comm center and community long after you retired. Developing a great leadership style that empowers others is the single best way to make a lasting impact. This class explores the foundations of leadership and how to create a powerful legacy.
URL:https://shelbycounty911.org/event/leadership-and-your-legacy-the-360-dispatcher/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250327T030000
DTEND;TZID=America/Chicago:20250327T120000
DTSTAMP:20260422T182216
CREATED:20190730T224648Z
LAST-MODIFIED:20250326T135905Z
UID:1660-1743044400-1743076800@shelbycounty911.org
SUMMARY:The Caregiver’s Compass: Navigating Critical Incident Stress\, Trauma and Burnout
DESCRIPTION:Description:\nThis essential course for 911 dispatchers is designed to address the unique challenges faced by our\n‘first’ first responders. Participants will explore the dynamics of critical incident stress\, vicarious\ntrauma\, and burnout\, gaining valuable insights into their causes and effects. Through interactive\nsessions and practical exercises\, this course provides tools and strategies to build resilience\,\npromote mental health\, and sustain well-being. Participants will learn to recognize early signs of\nstress and trauma\, implement effective coping mechanisms\, and develop a supportive network\namong peers. Emphasis will be placed on self-care practices and organizational support systems to\nfoster a healthy work-life balance. By the end of the course\, dispatchers will be better equipped to\nmanage the emotional toll of their work\, ensuring they can continue to provide vital services to their\ncommunities with clarity and compassion.\nLearning Objectives:\n• Identify common symptoms and causes of critical incident stress\, vicarious trauma and burnout\n• Explain the impact of stress\, trauma and burnout on mental and physical health\n• Apply coping strategies to reduce the impact of daily stressors to prevent burnout\n• Develop a personalized stress management and self-care plan
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250328T030000
DTEND;TZID=America/Chicago:20250328T120000
DTSTAMP:20260422T182216
CREATED:20250326T135956Z
LAST-MODIFIED:20250326T140034Z
UID:2157-1743130800-1743163200@shelbycounty911.org
SUMMARY:The Caregiver’s Compass: Navigating Critical Incident Stress\, Trauma and Burnout
DESCRIPTION:Description:\nThis essential course for 911 dispatchers is designed to address the unique challenges faced by our\n‘first’ first responders. Participants will explore the dynamics of critical incident stress\, vicarious\ntrauma\, and burnout\, gaining valuable insights into their causes and effects. Through interactive\nsessions and practical exercises\, this course provides tools and strategies to build resilience\,\npromote mental health\, and sustain well-being. Participants will learn to recognize early signs of\nstress and trauma\, implement effective coping mechanisms\, and develop a supportive network\namong peers. Emphasis will be placed on self-care practices and organizational support systems to\nfoster a healthy work-life balance. By the end of the course\, dispatchers will be better equipped to\nmanage the emotional toll of their work\, ensuring they can continue to provide vital services to their\ncommunities with clarity and compassion.\nLearning Objectives:\n• Identify common symptoms and causes of critical incident stress\, vicarious trauma and burnout\n• Explain the impact of stress\, trauma and burnout on mental and physical health\n• Apply coping strategies to reduce the impact of daily stressors to prevent burnout\n• Develop a personalized stress management and self-care plan
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250424T030000
DTEND;TZID=America/Chicago:20250424T120000
DTSTAMP:20260422T182216
CREATED:20250326T140244Z
LAST-MODIFIED:20250326T140358Z
UID:2159-1745463600-1745496000@shelbycounty911.org
SUMMARY:Positive Interaction With Difficult People
DESCRIPTION:Description:\nYou interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response at the right time and in the right way. This class provides powerful insight and easy-to-use strategies for dealing with difficult people without losing your mind.
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250425T030000
DTEND;TZID=America/Chicago:20250425T120000
DTSTAMP:20260422T182216
CREATED:20250326T140447Z
LAST-MODIFIED:20250326T140508Z
UID:2161-1745550000-1745582400@shelbycounty911.org
SUMMARY:Positive Interaction With Difficult People
DESCRIPTION:Description:\nYou interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response at the right time and in the right way. This class provides powerful insight and easy-to-use strategies for dealing with difficult people without losing your mind.
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250509T030000
DTEND;TZID=America/Chicago:20250509T120000
DTSTAMP:20260422T182216
CREATED:20250326T140633Z
LAST-MODIFIED:20250326T140750Z
UID:2163-1746759600-1746792000@shelbycounty911.org
SUMMARY:Communicating Discipline: The Critical Exchange
DESCRIPTION:Description:\nResearch definitively shows that 911 employees’ work identities are formed during communication\nwith their supervisors. Communication during disciplinary action is particularly crucial to employee\njob satisfaction. For some supervisors\, communicating messages of disciplinary action or correction\nto subordinates is a smooth\, hassle-free experience from which all parties emerge unscathed. For\nothers\, any attempt at this discourse (regardless of methodology) is the stuff of nightmares. Why?\nWhat makes this absolutely critical form of communication so easy for some and so brutal for others?\nIn this class we’ll take a look at qualitative research involving real telecommunicators in 911 centers\nand dig into solutions that get to the heart of what matters in these critical conversations.\nLearning Objectives:\n• Characterize and apply requirements for successful discipline conversation from subordinates/\ntrainees\n• Summarize and demonstrate three requirements for successful discipline conversation from\nsupervisors/trainers\n• Cultivate a usable plan for constructive discipline conversation
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250918T030000
DTEND;TZID=America/Chicago:20250918T120000
DTSTAMP:20260422T182216
CREATED:20250326T140937Z
LAST-MODIFIED:20250326T145005Z
UID:2165-1758164400-1758196800@shelbycounty911.org
SUMMARY:Sustaining a Customer Service Culture
DESCRIPTION:Description:\nThe term “customer service” doesn’t always seem to apply to public safety. The best communications\ncenters\, however\, strive every day to establish a culture of excellent customer service\, when working\nwith the public as well as fellow team members. When we see that the people we work with\, both\ninside the center and in the field\, are all receiving some level of customer service from us\, things\nchange for the better. In this training class\, participants are offered clear illustrations of excellent\ncustomer service in public safety\, and the are given tools to create a culture that values customer\nservice in every interaction.\nLearning Objectives:\n• Provide excellent customer service in difficult situations\n• Think outside the box while assisting citizens and coworkers in need\n• Skillfully deal with difficult callers\n• Communicate effectively when tension is high
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250919T030000
DTEND;TZID=America/Chicago:20250919T120000
DTSTAMP:20260422T182216
CREATED:20250326T142209Z
LAST-MODIFIED:20250326T145027Z
UID:2168-1758250800-1758283200@shelbycounty911.org
SUMMARY:Sustaining a Customer Service Culture
DESCRIPTION:Description:\nThe term “customer service” doesn’t always seem to apply to public safety. The best communications\ncenters\, however\, strive every day to establish a culture of excellent customer service\, when working\nwith the public as well as fellow team members. When we see that the people we work with\, both\ninside the center and in the field\, are all receiving some level of customer service from us\, things\nchange for the better. In this training class\, participants are offered clear illustrations of excellent\ncustomer service in public safety\, and the are given tools to create a culture that values customer\nservice in every interaction.\nLearning Objectives:\n• Provide excellent customer service in difficult situations\n• Think outside the box while assisting citizens and coworkers in need\n• Skillfully deal with difficult callers\n• Communicate effectively when tension is high
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251010T030000
DTEND;TZID=America/Chicago:20251010T120000
DTSTAMP:20260422T182216
CREATED:20250326T143920Z
LAST-MODIFIED:20250326T145050Z
UID:2170-1760065200-1760097600@shelbycounty911.org
SUMMARY:Quality Assurance: Achieving QA/QI in the PSAP
DESCRIPTION:Course Discription: \nThe duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry\, as a whole\, is challenged by the type and nature of the calls received. Factors that affect the quality of service received are the heavy workload\, constant changes within the PSAP\, changes in technology\, as well as customer expectations. \nThis class discusses the joint NENA/APCO Standard 1.107.1.201 and focuses on the establishment of a quality improvement program for public safety communications personnel. NENA’s Quality Assurance: Achieving QA/QI in the PSAP is an 8-hour course designed to emphasize the importance of a quality improvement program with a focus on quality assurance reviews as a main tenant of the process.
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
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