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October 2018

Time Management (Dr. Joe Serio)

October 18, 2018 @ 3:30 am - 12:00 pm
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN + Google Map

Some people seem to have everything they want in life while others yearn for more. What do successful people know and practice that others don’t? This course is about much more than just traditional time management and organizational skills—it shows you how time, organization, health, money, weight, and other life and career concerns are connected. Since any one of these has an effect on everything else, you need the help of a successful system that includes goal-setting, scheduling, priorities, relationships,…

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9-1-1: Hacked, Attacked And Where’s That

October 30, 2018 @ 3:30 am - 12:00 pm
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN + Google Map

NEW This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We will discuss getting back to the basics of identifying ANI/ALI & mapping knowledge and the importance of understanding all of the information displayed. We will also review and hear examples of swatting, hoax calls, and denial of service, ransomware as well as other situations that have temporarily paralyzed 911…

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November 2018

9-1-1 Center Supervisor (3-day Course)

November 6, 2018 @ 2:30 am - November 8, 2018 @ 11:00 am
Memphis Police Department, 79 Flicker Street
Memphis, TN 38104 United States
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9-1-1 Center Supervisor Program (3-day Course) NENA Learn and practice the art of supervision by utilizing a team-based, performance-centric approach that delivers immediate positive results. New supervisors will gain the skills they need to succeed in their positions, and experienced supervisors will leave with updated, refreshed skills that further their careers.

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March 2019

**CLASS IS FULL** Active Shooter Response (Powerphone)

March 29, 2019 @ 3:30 am - 11:30 am
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN + Google Map

From college campuses to workplace violence and mall shootings, active shooters are a unique challenge for law enforcement agencies – and not just for the officers who respond to the scene. In this course, students learn about the mentality and motivations of the active shooter and build a solid knowledge base for handling these incidents.

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April 2019

**CLASS IS FULL** Fear and Resistance: Managing the Biggest Factors Holding You Back (The 360 Dispatcher)

April 17, 2019 @ 3:30 am - 11:30 am
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN + Google Map

Fear and resistance are the biggest obstacles in our way, obstacles we don’t talk about nearly enough. We avoid promotion because we’re afraid of rejection. We don’t speak up because we might embarrass ourselves. We gossip, criticize, and blame out of fear that we ourselves won’t be good enough for others. All of this affects every part of our work and home lives. This class takes a deep dive into fear and resistance and provides strategies for creating a strong…

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