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May 2019

911 Least Wanted (Public safety Group) **FULL**

May 15, 2019 @ 3:30 am - 11:30 am
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN + Google Map

An interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. We cover the chronic complainer, the terrible trainer, and the big bad bully are all among the cast of characters that will in great detail. How does our culture support these individuals? How do cliques empower informal chains of commands? How can you fix what’s broken without becoming part of the problem? We answer these questions and more. Also included will be…

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June 2019

Crisis Intervention (Public safety Group) **FULL**

June 28, 2019 @ 3:30 am - 11:30 am
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN + Google Map

Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior and actions of the person in crisis. Many times, these calls are for barricaded individuals, mentally ill people in crisis, suicidal persons, domestic violence situations or even hostage situations. Your words and actions will most likely set the tone for the remainder of the call. This course is designed to…

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September 2019

*CLASS IS FULL* Domestic Violence Intervention (Powerphone)

September 13, 2019 @ 3:30 am - 11:30 am
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN + Google Map

PowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents.  Public Safety Telecommunicators will learn what questions to ask and what instructions to give when faced with different types of domestic violence 911 calls. Dispatchers will also benefit from an in-depth look at courtroom testimony and how it impacts you as the first person to respond to a domestic violence call for help. The Domestic Violence Intervention training covers a…

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October 2019

*CLASS IS FULL* Protecting Law Enforcement – those who protect and serve (Powerphone)

October 4, 2019 @ 3:30 am - 11:30 am
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN + Google Map

With high-risk law-enforcement-related 911 calls on the rise and officer deaths up, the focus on officer safety has never been more critical. As a 911 call handler, you are a vital link in the emergency response chain. You are also the lifeline to responding officers. Protecting Law Enforcement Responders: The Dispatcher’s Role teaches you about the dangers officers face and how to best minimize those risks. Topics Felonious line-of-duty deaths High-risk crimes and incidents in progress Groups that target law…

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Leadership and Your Legacy (The 360 Dispatcher)

October 16, 2019 @ 3:30 am - 11:30 am
Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108 TN + Google Map

When you spend most of your waking hours at the comm center, you want your effort to mean something more than just the work you’re doing today. You want it to be meaningful and long-lasting, positively impacting the comm center and community long after you retired. Developing a great leadership style that empowers others is the single best way to make a lasting impact. This class explores the foundations of leadership and how to create a powerful legacy.

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