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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251010T030000
DTEND;TZID=America/Chicago:20251010T120000
DTSTAMP:20260421T141121
CREATED:20250326T143920Z
LAST-MODIFIED:20250326T145050Z
UID:2170-1760065200-1760097600@shelbycounty911.org
SUMMARY:Quality Assurance: Achieving QA/QI in the PSAP
DESCRIPTION:Course Discription: \nThe duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry\, as a whole\, is challenged by the type and nature of the calls received. Factors that affect the quality of service received are the heavy workload\, constant changes within the PSAP\, changes in technology\, as well as customer expectations. \nThis class discusses the joint NENA/APCO Standard 1.107.1.201 and focuses on the establishment of a quality improvement program for public safety communications personnel. NENA’s Quality Assurance: Achieving QA/QI in the PSAP is an 8-hour course designed to emphasize the importance of a quality improvement program with a focus on quality assurance reviews as a main tenant of the process.
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250919T030000
DTEND;TZID=America/Chicago:20250919T120000
DTSTAMP:20260421T141121
CREATED:20250326T142209Z
LAST-MODIFIED:20250326T145027Z
UID:2168-1758250800-1758283200@shelbycounty911.org
SUMMARY:Sustaining a Customer Service Culture
DESCRIPTION:Description:\nThe term “customer service” doesn’t always seem to apply to public safety. The best communications\ncenters\, however\, strive every day to establish a culture of excellent customer service\, when working\nwith the public as well as fellow team members. When we see that the people we work with\, both\ninside the center and in the field\, are all receiving some level of customer service from us\, things\nchange for the better. In this training class\, participants are offered clear illustrations of excellent\ncustomer service in public safety\, and the are given tools to create a culture that values customer\nservice in every interaction.\nLearning Objectives:\n• Provide excellent customer service in difficult situations\n• Think outside the box while assisting citizens and coworkers in need\n• Skillfully deal with difficult callers\n• Communicate effectively when tension is high
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250918T030000
DTEND;TZID=America/Chicago:20250918T120000
DTSTAMP:20260421T141121
CREATED:20250326T140937Z
LAST-MODIFIED:20250326T145005Z
UID:2165-1758164400-1758196800@shelbycounty911.org
SUMMARY:Sustaining a Customer Service Culture
DESCRIPTION:Description:\nThe term “customer service” doesn’t always seem to apply to public safety. The best communications\ncenters\, however\, strive every day to establish a culture of excellent customer service\, when working\nwith the public as well as fellow team members. When we see that the people we work with\, both\ninside the center and in the field\, are all receiving some level of customer service from us\, things\nchange for the better. In this training class\, participants are offered clear illustrations of excellent\ncustomer service in public safety\, and the are given tools to create a culture that values customer\nservice in every interaction.\nLearning Objectives:\n• Provide excellent customer service in difficult situations\n• Think outside the box while assisting citizens and coworkers in need\n• Skillfully deal with difficult callers\n• Communicate effectively when tension is high
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy-copy/
LOCATION:Bartlett Police\, 3736 Appling Rd\, Bartlett\, TN\, 38133\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250509T030000
DTEND;TZID=America/Chicago:20250509T120000
DTSTAMP:20260421T141121
CREATED:20250326T140633Z
LAST-MODIFIED:20250326T140750Z
UID:2163-1746759600-1746792000@shelbycounty911.org
SUMMARY:Communicating Discipline: The Critical Exchange
DESCRIPTION:Description:\nResearch definitively shows that 911 employees’ work identities are formed during communication\nwith their supervisors. Communication during disciplinary action is particularly crucial to employee\njob satisfaction. For some supervisors\, communicating messages of disciplinary action or correction\nto subordinates is a smooth\, hassle-free experience from which all parties emerge unscathed. For\nothers\, any attempt at this discourse (regardless of methodology) is the stuff of nightmares. Why?\nWhat makes this absolutely critical form of communication so easy for some and so brutal for others?\nIn this class we’ll take a look at qualitative research involving real telecommunicators in 911 centers\nand dig into solutions that get to the heart of what matters in these critical conversations.\nLearning Objectives:\n• Characterize and apply requirements for successful discipline conversation from subordinates/\ntrainees\n• Summarize and demonstrate three requirements for successful discipline conversation from\nsupervisors/trainers\n• Cultivate a usable plan for constructive discipline conversation
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy-copy/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250425T030000
DTEND;TZID=America/Chicago:20250425T120000
DTSTAMP:20260421T141121
CREATED:20250326T140447Z
LAST-MODIFIED:20250326T140508Z
UID:2161-1745550000-1745582400@shelbycounty911.org
SUMMARY:Positive Interaction With Difficult People
DESCRIPTION:Description:\nYou interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response at the right time and in the right way. This class provides powerful insight and easy-to-use strategies for dealing with difficult people without losing your mind.
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy-copy/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250424T030000
DTEND;TZID=America/Chicago:20250424T120000
DTSTAMP:20260421T141121
CREATED:20250326T140244Z
LAST-MODIFIED:20250326T140358Z
UID:2159-1745463600-1745496000@shelbycounty911.org
SUMMARY:Positive Interaction With Difficult People
DESCRIPTION:Description:\nYou interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response at the right time and in the right way. This class provides powerful insight and easy-to-use strategies for dealing with difficult people without losing your mind.
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy-copy/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250328T030000
DTEND;TZID=America/Chicago:20250328T120000
DTSTAMP:20260421T141121
CREATED:20250326T135956Z
LAST-MODIFIED:20250326T140034Z
UID:2157-1743130800-1743163200@shelbycounty911.org
SUMMARY:The Caregiver’s Compass: Navigating Critical Incident Stress\, Trauma and Burnout
DESCRIPTION:Description:\nThis essential course for 911 dispatchers is designed to address the unique challenges faced by our\n‘first’ first responders. Participants will explore the dynamics of critical incident stress\, vicarious\ntrauma\, and burnout\, gaining valuable insights into their causes and effects. Through interactive\nsessions and practical exercises\, this course provides tools and strategies to build resilience\,\npromote mental health\, and sustain well-being. Participants will learn to recognize early signs of\nstress and trauma\, implement effective coping mechanisms\, and develop a supportive network\namong peers. Emphasis will be placed on self-care practices and organizational support systems to\nfoster a healthy work-life balance. By the end of the course\, dispatchers will be better equipped to\nmanage the emotional toll of their work\, ensuring they can continue to provide vital services to their\ncommunities with clarity and compassion.\nLearning Objectives:\n• Identify common symptoms and causes of critical incident stress\, vicarious trauma and burnout\n• Explain the impact of stress\, trauma and burnout on mental and physical health\n• Apply coping strategies to reduce the impact of daily stressors to prevent burnout\n• Develop a personalized stress management and self-care plan
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone-copy/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250327T030000
DTEND;TZID=America/Chicago:20250327T120000
DTSTAMP:20260421T141121
CREATED:20190730T224648Z
LAST-MODIFIED:20250326T135905Z
UID:1660-1743044400-1743076800@shelbycounty911.org
SUMMARY:The Caregiver’s Compass: Navigating Critical Incident Stress\, Trauma and Burnout
DESCRIPTION:Description:\nThis essential course for 911 dispatchers is designed to address the unique challenges faced by our\n‘first’ first responders. Participants will explore the dynamics of critical incident stress\, vicarious\ntrauma\, and burnout\, gaining valuable insights into their causes and effects. Through interactive\nsessions and practical exercises\, this course provides tools and strategies to build resilience\,\npromote mental health\, and sustain well-being. Participants will learn to recognize early signs of\nstress and trauma\, implement effective coping mechanisms\, and develop a supportive network\namong peers. Emphasis will be placed on self-care practices and organizational support systems to\nfoster a healthy work-life balance. By the end of the course\, dispatchers will be better equipped to\nmanage the emotional toll of their work\, ensuring they can continue to provide vital services to their\ncommunities with clarity and compassion.\nLearning Objectives:\n• Identify common symptoms and causes of critical incident stress\, vicarious trauma and burnout\n• Explain the impact of stress\, trauma and burnout on mental and physical health\n• Apply coping strategies to reduce the impact of daily stressors to prevent burnout\n• Develop a personalized stress management and self-care plan
URL:https://shelbycounty911.org/event/protecting-law-enforcement-those-who-protect-and-serve-powerphone/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20191016T033000
DTEND;TZID=America/Chicago:20191016T113000
DTSTAMP:20260421T141121
CREATED:20190107T235127Z
LAST-MODIFIED:20190719T010214Z
UID:1616-1571196600-1571225400@shelbycounty911.org
SUMMARY:Leadership and Your Legacy  (The 360 Dispatcher)
DESCRIPTION:When you spend most of your waking hours at the comm center\, you want your effort to mean something more than just the work you’re doing today. You want it to be meaningful and long-lasting\, positively impacting the comm center and community long after you retired. Developing a great leadership style that empowers others is the single best way to make a lasting impact. This class explores the foundations of leadership and how to create a powerful legacy.
URL:https://shelbycounty911.org/event/leadership-and-your-legacy-the-360-dispatcher/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190913T033000
DTEND;TZID=America/Chicago:20190913T113000
DTSTAMP:20260421T141121
CREATED:20190107T234931Z
LAST-MODIFIED:20190911T190316Z
UID:1614-1568345400-1568374200@shelbycounty911.org
SUMMARY:*CLASS IS FULL* Domestic Violence Intervention (Powerphone)
DESCRIPTION:PowerPhone’s bestselling Domestic Violence Intervention course arms telecommunicators with the latest tactics for handling these incredibly volatile and complex incidents.  Public Safety Telecommunicators will learn what questions to ask and what instructions to give when faced with different types of domestic violence 911 calls. Dispatchers will also benefit from an in-depth look at courtroom testimony and how it impacts you as the first person to respond to a domestic violence call for help. \nThe Domestic Violence Intervention training covers a wide variety of scenarios occurring in every community including the handling of language barriers and cultural or religious differences. Course content includes sections on protecting children through emergency call handling and dealing with legal issues such as restraining orders\, you’ll gain the confidence and skills you need to protect victims and responding officers. \nTopics: Role-playing exercises\, Essentials of courtroom testimony \,Defense tactics to discredit witnesses\, Public opinions of domestic violence\, Definition of domestic violence\, Characteristics of battered victims\, Abusive relationships\, Cultural/religious differences\, Language barriers\, Stalking\, Cycle of violence\, Restraining orders\, Children and domestic violence\, Legal issues\, Abandoned calls.
URL:https://shelbycounty911.org/event/domestic-violence-intervention-powerphone/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190628T033000
DTEND;TZID=America/Chicago:20190628T113000
DTSTAMP:20260421T141121
CREATED:20190107T234646Z
LAST-MODIFIED:20190719T010214Z
UID:1612-1561692600-1561721400@shelbycounty911.org
SUMMARY:Crisis Intervention (Public safety Group)   **FULL**
DESCRIPTION:Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions\, not rational thinking\, are the driving force that alters behavior and actions of the person in crisis. Many times\, these calls are for barricaded individuals\, mentally ill people in crisis\, suicidal persons\, domestic violence situations or even hostage situations. Your words and actions will most likely set the tone for the remainder of the call. \nThis course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to use verbal communications skills to lower emotions and de-escalate the situation. This will aid in making the scene safer for your emergency responders\, with the ultimate goal of a peaceful resolution. The course includes information on the Understanding of the Mentally Ill and tips on how to deal with them during an episode or break down. This course is a must for all 9-1-1 telecommunicators and their supervisors.
URL:https://shelbycounty911.org/event/crisis-intervention-public-safety-group/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190515T033000
DTEND;TZID=America/Chicago:20190515T113000
DTSTAMP:20260421T141121
CREATED:20190107T234418Z
LAST-MODIFIED:20190429T211816Z
UID:1610-1557891000-1557919800@shelbycounty911.org
SUMMARY:911 Least Wanted (Public safety Group)  **FULL**
DESCRIPTION:An interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. We cover the chronic complainer\, the terrible trainer\, and the big bad bully are all among the cast of characters that will in great detail. How does our culture support these individuals? How do cliques empower informal chains of commands? How can you fix what’s broken without becoming part of the problem? We answer these questions and more. Also included will be frank assessments of how social media\, personal electronics\, and factors such as the Me Too Movement impact personnel management.
URL:https://shelbycounty911.org/event/911-least-wanted-public-safety-group/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Meetings,Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190417T033000
DTEND;TZID=America/Chicago:20190417T113000
DTSTAMP:20260421T141121
CREATED:20190107T234154Z
LAST-MODIFIED:20190719T010214Z
UID:1608-1555471800-1555500600@shelbycounty911.org
SUMMARY:**CLASS IS FULL**  Fear and Resistance: Managing the Biggest Factors Holding You Back (The 360 Dispatcher)
DESCRIPTION:Fear and resistance are the biggest obstacles in our way\, obstacles we don’t talk about nearly enough. We avoid promotion because we’re afraid of rejection. We don’t speak up because we might embarrass ourselves. We gossip\, criticize\, and blame out of fear that we ourselves won’t be good enough for others. All of this affects every part of our work and home lives. This class takes a deep dive into fear and resistance and provides strategies for creating a strong foundation upon which all else is built.
URL:https://shelbycounty911.org/event/fear-and-resistance-managing-the-biggest-factors-holding-you-back-the-360-dispatcher/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190329T033000
DTEND;TZID=America/Chicago:20190329T113000
DTSTAMP:20260421T141121
CREATED:20190107T231927Z
LAST-MODIFIED:20190719T010214Z
UID:1605-1553830200-1553859000@shelbycounty911.org
SUMMARY:**CLASS IS FULL**  Active Shooter Response (Powerphone)
DESCRIPTION:From college campuses to workplace violence and mall shootings\, active shooters are a unique challenge for law enforcement agencies – and not just for the officers who respond to the scene. In this course\, students learn about the mentality and motivations of the active shooter and build a solid knowledge base for handling these incidents.
URL:https://shelbycounty911.org/event/active-shooter-response-powerphone-george-deuchar/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181106T023000
DTEND;TZID=America/Chicago:20181108T110000
DTSTAMP:20260421T141121
CREATED:20180920T172436Z
LAST-MODIFIED:20190719T010214Z
UID:1563-1541471400-1541674800@shelbycounty911.org
SUMMARY:9-1-1 Center Supervisor (3-day Course)
DESCRIPTION:9-1-1 Center Supervisor Program (3-day Course) NENA \nLearn and practice the art of supervision by utilizing a team-based\, performance-centric approach that delivers immediate positive results. New supervisors will gain the skills they need to succeed in their positions\, and experienced supervisors will leave with updated\, refreshed skills that further their careers.
URL:https://shelbycounty911.org/event/9-1-1-center-supervisor-nena/
LOCATION:Memphis Police\, 79 Flicker St\, Memphis\, TN\, 38104\, United States
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181030T033000
DTEND;TZID=America/Chicago:20181030T120000
DTSTAMP:20260421T141121
CREATED:20180509T210510Z
LAST-MODIFIED:20180509T210650Z
UID:1559-1540870200-1540900800@shelbycounty911.org
SUMMARY:9-1-1: Hacked\, Attacked And Where's That
DESCRIPTION:NEW \nThis class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We will discuss getting back to the basics of identifying ANI/ALI & mapping knowledge and the importance of understanding all of the information displayed. We will also review and hear examples of swatting\, hoax calls\, and denial of service\, ransomware as well as other situations that have temporarily paralyzed 911 centers. In addition we will identify other technological speed bumps that are stumping our call-takers such as VOIP calls\, APPS calling 911\, WIFI calling\, cellular boosters and calls being routed to other countries. These types of calls do not always arrive in the PSAP via traditional means and it is important for telecommunicators to be ready for and understand the process for when they do.
URL:https://shelbycounty911.org/event/9-1-1-hacked-attacked-and-wheres-that/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181018T033000
DTEND;TZID=America/Chicago:20181018T120000
DTSTAMP:20260421T141121
CREATED:20180501T205555Z
LAST-MODIFIED:20180921T201654Z
UID:1557-1539833400-1539864000@shelbycounty911.org
SUMMARY:Time Management (Dr. Joe Serio)
DESCRIPTION:Some people seem to have everything they want in life while others yearn for more. What do successful people know and practice that others don’t? \nThis course is about much more than just traditional time management and organizational skills—it shows you how time\, organization\, health\, money\, weight\, and other life and career concerns are connected. Since any one of these has an effect on everything else\, you need the help of a successful system that includes goal-setting\, scheduling\, priorities\, relationships\, and other elements. \nDr. Joe will help you create that system and teach you how to eliminate procrasti-nation\, uncover the myth of multitasking\, set goals\, stay on course\, respond when your progress stalls\, understand the role of blame and excuses\, and more. He also explains the surprisingly critical connection between organization at home and performance at work. You will complete the program with a highly specific plan in place to tackle your most important goal. \nWho knew that time management had such an incredible impact on your life? Get the skills you need to have less stress\, greater flexibility\, better relationships\, more confidence\, time for your family and friends\, and the financial stability you’ve been looking for. \nCourse sections: \n\nManaging your time and self to achieve all your goals\nUnderstanding multitasking and mastery for the greatest results\nManaging fear and procrastination so you increase productivity\nEffectively setting and achieving new goals\nTurbocharging your time for greater efficiency
URL:https://shelbycounty911.org/event/time-management-dr-joe-serio/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180927T033000
DTEND;TZID=America/Chicago:20180927T120000
DTSTAMP:20260421T141121
CREATED:20180501T205335Z
LAST-MODIFIED:20180921T201456Z
UID:1555-1538019000-1538049600@shelbycounty911.org
SUMMARY:Leadership and your Legacy (Dr. Joe Serio)
DESCRIPTION:There’s a well-known Chinese proverb that says\, “Give a man a fish\, and you feed him for a day. Teach a man to fish\, and you feed him for a lifetime.” This course is about becoming a great leader and creating a positive legacy—one that you’ll live on a daily basis. Along with that comes a renewed feeling of enthusiasm for your life. \nYou’ll start your leadership training by focusing on how you want to be remembered\, personally and professionally; through that\, you will learn what actions you’ll need to take today to be the kind of leader who will leave that kind of legacy in the future. Dr. Joe will teach you how to be very conscious of and proactive with your legacy. You’ll also learn a style of leadership practiced by the most effective leaders. \nDr. Joe will also show you the power of guiding\, leading\, and mentoring those around you to create a legacy that will last for generations. He’ll also cover self-awareness\, self-management\, fear\, cornerstone leadership characteristics and habits\, effective communication\, and more. \nAt the end of this course\, you’ll be prepared to mold your legacy—in your career\, with your family\, and in your community. You can experience the joy that comes with truly making a difference in the lives of others. \nCourse sections: \n\nUnderstanding what your people really want\n4 blueprints for leadership\n10 leadership competencies\nServant leadership and transformational leadership\nLiving your legacy today
URL:https://shelbycounty911.org/event/leadership-and-your-legacy-dr-joe-serio/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180820T033000
DTEND;TZID=America/Chicago:20180820T120000
DTSTAMP:20260421T141121
CREATED:20180209T002426Z
LAST-MODIFIED:20180209T002453Z
UID:1521-1534735800-1534766400@shelbycounty911.org
SUMMARY:Ripped from the Headlines
DESCRIPTION:In the past two years\, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop\, police officers have been the target of assassinations. This class will address your role in community-oriented policing\, cultural diversity\, de-escalation techniques and responder targeting. There is no other class on the market that addresses these issues in one comprehensive course.
URL:https://shelbycounty911.org/event/ripped-from-the-headlines/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180727T030000
DTEND;TZID=America/Chicago:20180727T120000
DTSTAMP:20260421T141121
CREATED:20170803T220527Z
LAST-MODIFIED:20180614T165825Z
UID:1504-1532660400-1532692800@shelbycounty911.org
SUMMARY:Best Practices of a Successful CTO: Training the Adult Learner
DESCRIPTION:“Best Practices of a Successful CTO: Training the Adult Learner” (8-Hour) \nDuring the 8-hour training session\, we will revisit and refresh the minds of your CTOs.  As the greatest initial influence of new telecommunicators and as a representative of your agency\, we will discuss the vital role of setting the standard and direction of your communications center.  From the first orientation\, including phased training\, documentation\, and grading\, we will work through proven best practices from experienced CTOs and supervision. Training adult learners is always a challenge\, adding the factors of a high stressed work environment\, the challenge reaches nearly impossible levels\, all while meeting the needs for adult learners while also meeting the demands of a successful CTO Training Program
URL:https://shelbycounty911.org/event/best-practices-of-a-successful-cto-training-the-adult-learner/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180523T030000
DTEND;TZID=America/Chicago:20180523T120000
DTSTAMP:20260421T141121
CREATED:20170803T220235Z
LAST-MODIFIED:20170803T220543Z
UID:1502-1527044400-1527076800@shelbycounty911.org
SUMMARY:Denise Amber Lee: A Victims Plea
DESCRIPTION:“A Victim’s Plea; Meeting Expectations” (8-Hour) \nIn this full-day course\, students are exposed to a riveting\, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped\, raped\, and murdered.  Nathan Lee\, founder and President of the Denise Amber Lee Foundation\, and a 911 professional tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation\, students will learn of the obvious failures that day to the more in-depth concepts such as leadership\, hiring\, training and encouraging employees in a communications center.
URL:https://shelbycounty911.org/event/denise-amber-lee-a-victims-plea-2/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180522T030000
DTEND;TZID=America/Chicago:20180522T120000
DTSTAMP:20260421T141121
CREATED:20170803T220056Z
LAST-MODIFIED:20170803T220056Z
UID:1500-1526958000-1526990400@shelbycounty911.org
SUMMARY:Denise Amber Lee: A Victims Plea
DESCRIPTION:“A Victim’s Plea; Meeting Expectations” (8-Hour) \nIn this full-day course\, students are exposed to a riveting\, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped\, raped\, and murdered.  Nathan Lee\, founder and President of the Denise Amber Lee Foundation\, and a 911 professional tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation\, students will learn of the obvious failures that day to the more in-depth concepts such as leadership\, hiring\, training and encouraging employees in a communications center.
URL:https://shelbycounty911.org/event/denise-amber-lee-a-victims-plea/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180418T033000
DTEND;TZID=America/Chicago:20180420T120000
DTSTAMP:20260421T141121
CREATED:20170120T034721Z
LAST-MODIFIED:20171012T192411Z
UID:1441-1524022200-1524225600@shelbycounty911.org
SUMMARY:Communications Center Supervisor (APCO)
DESCRIPTION:Communications Center Supervisor (CCS)  \n3 Day Class \nThe APCO Institute Communications Center Supervisor Course is designed for prospective\, newly appointed or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Recommended for current communications center supervisor or those seeking supervisory positions. \nTOPICS INCLUDE: \n\nThe Telecommunications Supervisor Role\nLiability Issues for Supervisors\nPolicies\, Procedures and Directives\nCommunication Skills\nSelf-assessment\nEmployee Evaluation and Motivation\n\nClass lecture is supplemented with practical exercises that help students apply the lessons to their own agency policies and procedures. Students learn supervisory topics and how to work together in groups and cooperate to attain common goals.
URL:https://shelbycounty911.org/event/communications-center-supervisor-apco/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171019T033000
DTEND;TZID=America/Chicago:20171019T120000
DTSTAMP:20260421T141121
CREATED:20170620T013433Z
LAST-MODIFIED:20190719T010214Z
UID:1493-1508383800-1508414400@shelbycounty911.org
SUMMARY:Bullying and Negativity in the Communications Center
DESCRIPTION:Bullying is prevalent in the workplace\, and America’s 9-1-1 communication centers are no exception. The number of U.S. workers affected by bullying is a staggering 65.6 million. These behaviors can not only hurt morale and cause employee health issues\, they can also pose a legal liability for employers\, especially those located in states that have enacted The Healthy Workplace Bill. This one-day seminar helps participants learn what bullying and negative behaviors look like\, and what they can do to prevent and address them. \nTOPICS INCLUDE \n• Misperceptions that can lead to negativity and bullying \n• The definition of workplace bullying \n• The correlation between negativity and bullying \n• Types of bullies \n• Types of negative personalities \n• Cyberbullying \n• The Healthy Workplace Bill \n• Anti-bullying policy and procedure \n• Bullying targets in the communications center
URL:https://shelbycounty911.org/event/bullying-and-negativity-in-the-communications-center/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171012T033000
DTEND;TZID=America/Chicago:20171012T113000
DTSTAMP:20260421T141121
CREATED:20170120T034816Z
LAST-MODIFIED:20170120T034816Z
UID:1452-1507779000-1507807800@shelbycounty911.org
SUMMARY:Positive Interaction with Difficult People (The Healthy Dispatcher)
DESCRIPTION:Focus: Effective Communication for the Dispatch Center \nThis 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. \nTopics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact with each; powerful strategies for conflict resolution; how to give and receive criticism; ways to reduce the frequency of negative interactions. \nLearning Objectives: \n\nParticipants will learn proven strategies to:\nStay present even when they’ve lost patience\nGet out of negative thinking traps\n Interact with each of the four primary personality types\nEffectively give and receive criticism\nDefuse conflict and regain common ground
URL:https://shelbycounty911.org/event/positive-interaction-with-difficult-people-the-healthy-dispatcher/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171011T033000
DTEND;TZID=America/Chicago:20171011T110000
DTSTAMP:20260421T141121
CREATED:20170120T034804Z
LAST-MODIFIED:20170120T034804Z
UID:1449-1507692600-1507719600@shelbycounty911.org
SUMMARY:De-Stress and Get More 'Me' Time (The Healthy Dispatcher)
DESCRIPTION:In this one-day program\, topics include: \n\n\n\n\n\n\n\n\n\n\nThe nature of stress\, stress disorders (acute/traumatic\, chronic)\, and the mental and physical health impacts of unmanaged stress\nNegative impacts of traumatic stress on personal health and work performance\nImportance of supporting and personally embracing proactive stress management\nUtilization of specific skills activating the Relaxation Response\nPrinciples and skills for management of emotion and thinking under duress\nPrinciples and skills for effective PSAP communication and conflict resolution\nImportance of nutrition and exercise as a coping strategy\n\nThis comprehensive stress management class offers the tools and principles needed to recognize the impact of dispatcher stress and do something about it. Adopting an effective coping strategy can mean the difference between thriving in your career and retiring well\, or constantly feeling tense and anxious under the pressure. With this class\, dispatchers will understand exactly how to lower their stress levels while still making time for what matters. \nWho is this program for? \n\nAny public safety dispatcher\nTraining dispatcher\nLead dispatcher
URL:https://shelbycounty911.org/event/de-stress-and-get-more-me-time-the-healthy-dispatcher/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170914T033000
DTEND;TZID=America/Chicago:20170914T113000
DTSTAMP:20260421T141121
CREATED:20170120T034747Z
LAST-MODIFIED:20170120T034747Z
UID:1439-1505359800-1505388600@shelbycounty911.org
SUMMARY:Active Shooter (PowerPhone)
DESCRIPTION:Active Shooter Incidents for Public Safety Communications  \nActive shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many issues make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents. These types of incidents historically have garnered extensive media coverage and public scrutiny and have become a pertinent threat to public safety. As with any other type of emergency situation\, the telecommunicator plays a vital role in the response to active shooter incidents.
URL:https://shelbycounty911.org/event/active-shooter-powerphone/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170726T033000
DTEND;TZID=America/Chicago:20170728T113000
DTSTAMP:20260421T141121
CREATED:20170120T025937Z
LAST-MODIFIED:20170120T035902Z
UID:1446-1501039800-1501241400@shelbycounty911.org
SUMMARY:Communications Center Supervisor (APCO)
DESCRIPTION:Communications Center Supervisor (CCS)  \n3 Day Class \nThe APCO Institute Communications Center Supervisor Course is designed for prospective\, newly appointed or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Recommended for current communications center supervisor or those seeking supervisory positions. \nTOPICS INCLUDE: \n\nThe Telecommunications Supervisor Role\nLiability Issues for Supervisors\nPolicies\, Procedures and Directives\nCommunication Skills\nSelf-assessment\nEmployee Evaluation and Motivation\n\nClass lecture is supplemented with practical exercises that help students apply the lessons to their own agency policies and procedures. Students learn supervisory topics and how to work together in groups and cooperate to attain common goals.
URL:https://shelbycounty911.org/event/communications-center-supervisor-apco-2/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170623T033000
DTEND;TZID=America/Chicago:20170623T113000
DTSTAMP:20260421T141121
CREATED:20170120T034537Z
LAST-MODIFIED:20170620T015112Z
UID:1432-1498188600-1498217400@shelbycounty911.org
SUMMARY:Communications with a Purpose - CLASS FULL
DESCRIPTION:Communications with Purpose (Moetivations)  \n  \nThis course focuses on professional and personal development in PSAPs & Comm Centers\, leadership by example\, antibullying\, health & wellness for dispatchers & telecommunicators\, morale boosters\, and goal setting development. We inspire by real world examples\, teach character as a daily behavior\, and practice practical application of coping skills as well as practice the use of productive communications.  \nGoal:  Setting both personal and professional goals\, career path thinking\, and communication tips that inspire & improve 9-1-1 call taker coping skills\, morale and problem solving skills.
URL:https://shelbycounty911.org/event/communications-with-a-purpose-moetivations/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170524T033000
DTEND;TZID=America/Chicago:20170524T113000
DTSTAMP:20260421T141121
CREATED:20161006T223759Z
LAST-MODIFIED:20161006T223759Z
UID:1416-1495596600-1495625400@shelbycounty911.org
SUMMARY:SOCIAL COMMUNICATIONS & CHANGE MANAGEMENT (Moetivations)
DESCRIPTION:Whether “tweeting” weather alerts\, “posting” community notifications\, or \n“sharing” hero moments…managing the entirety of staff social communications \nand media can seem a lot like trying to corral bees back into the nest with your \nbare hands. \nIN THIS PROGRAM: \n\nDiscuss Standards of Conduct\nUnderstand Consequences of unmanaged communications\nAnswer tough quest ions: Personal space or Professional space?\nDo you practice agency reputation management?\nWhat pictures would the media download from staff postings?\nAre you  raining all levels of your organization about creating boundaries and the role of trusted resource?\nMatch your words with your values\, character and purpose.\n\n  \nIn a world where technology\, staffing and community are ever-changing\, your managers must learn more than just \nprocesses\, policies & tactical components… they need to learn about people. \n\nMaster the human side of PSAP changes.\nInspire\, improve and align your shifts & team leaders.\nLearn how to encourage & coach supervisors & teams through difficult emotions\nTrain encouragement\, consequences\, acceptance and goal oriented communications.\n\nLET US HELP YOUR TELECOMMUNICATORS: \n\nEstablish pros and cons and define benefits to 911 processes\nWork from the top down\, from the bottom up; developing people at all levels\nCreate visions around goals and changes\nDrive accountability\nCommunicate frequently and consistently
URL:https://shelbycounty911.org/event/social-communications-change-management-moetivations/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
END:VEVENT
END:VCALENDAR