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X-WR-CALNAME:Shelby County 911
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X-WR-CALDESC:Events for Shelby County 911
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171011T033000
DTEND;TZID=America/Chicago:20171011T110000
DTSTAMP:20260421T212517
CREATED:20170120T034804Z
LAST-MODIFIED:20170120T034804Z
UID:1449-1507692600-1507719600@shelbycounty911.org
SUMMARY:De-Stress and Get More 'Me' Time (The Healthy Dispatcher)
DESCRIPTION:In this one-day program\, topics include: \n\n\n\n\n\n\n\n\n\n\nThe nature of stress\, stress disorders (acute/traumatic\, chronic)\, and the mental and physical health impacts of unmanaged stress\nNegative impacts of traumatic stress on personal health and work performance\nImportance of supporting and personally embracing proactive stress management\nUtilization of specific skills activating the Relaxation Response\nPrinciples and skills for management of emotion and thinking under duress\nPrinciples and skills for effective PSAP communication and conflict resolution\nImportance of nutrition and exercise as a coping strategy\n\nThis comprehensive stress management class offers the tools and principles needed to recognize the impact of dispatcher stress and do something about it. Adopting an effective coping strategy can mean the difference between thriving in your career and retiring well\, or constantly feeling tense and anxious under the pressure. With this class\, dispatchers will understand exactly how to lower their stress levels while still making time for what matters. \nWho is this program for? \n\nAny public safety dispatcher\nTraining dispatcher\nLead dispatcher
URL:https://shelbycounty911.org/event/de-stress-and-get-more-me-time-the-healthy-dispatcher/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
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DTSTART;TZID=America/Chicago:20171012T033000
DTEND;TZID=America/Chicago:20171012T113000
DTSTAMP:20260421T212517
CREATED:20170120T034816Z
LAST-MODIFIED:20170120T034816Z
UID:1452-1507779000-1507807800@shelbycounty911.org
SUMMARY:Positive Interaction with Difficult People (The Healthy Dispatcher)
DESCRIPTION:Focus: Effective Communication for the Dispatch Center \nThis 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. \nTopics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact with each; powerful strategies for conflict resolution; how to give and receive criticism; ways to reduce the frequency of negative interactions. \nLearning Objectives: \n\nParticipants will learn proven strategies to:\nStay present even when they’ve lost patience\nGet out of negative thinking traps\n Interact with each of the four primary personality types\nEffectively give and receive criticism\nDefuse conflict and regain common ground
URL:https://shelbycounty911.org/event/positive-interaction-with-difficult-people-the-healthy-dispatcher/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171019T033000
DTEND;TZID=America/Chicago:20171019T120000
DTSTAMP:20260421T212517
CREATED:20170620T013433Z
LAST-MODIFIED:20190719T010214Z
UID:1493-1508383800-1508414400@shelbycounty911.org
SUMMARY:Bullying and Negativity in the Communications Center
DESCRIPTION:Bullying is prevalent in the workplace\, and America’s 9-1-1 communication centers are no exception. The number of U.S. workers affected by bullying is a staggering 65.6 million. These behaviors can not only hurt morale and cause employee health issues\, they can also pose a legal liability for employers\, especially those located in states that have enacted The Healthy Workplace Bill. This one-day seminar helps participants learn what bullying and negative behaviors look like\, and what they can do to prevent and address them. \nTOPICS INCLUDE \n• Misperceptions that can lead to negativity and bullying \n• The definition of workplace bullying \n• The correlation between negativity and bullying \n• Types of bullies \n• Types of negative personalities \n• Cyberbullying \n• The Healthy Workplace Bill \n• Anti-bullying policy and procedure \n• Bullying targets in the communications center
URL:https://shelbycounty911.org/event/bullying-and-negativity-in-the-communications-center/
LOCATION:Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108\, TN
CATEGORIES:Training
ORGANIZER;CN="Sue Robinson":MAILTO:srobbins@shelbycounty911.org
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