Crisis Intervention (The Public Safety Group / Paul Barbour)
October 16 @ 8:30 am - 4:30 pm
Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior and actions of the person in crisis. Many times, these calls are for barricaded individuals, mentally ill people in crisis, suicidal persons, domestic violence situations or even hostage situations. Your words and actions will most likely set the tone for the remainder of the call.
This course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to use verbal communications skills to lower emotions and de-escalate the situation.